XW5000ES Green Tint When Black

[XW5000-User]

 

 

 

 

Hello

I have a brand new XW5000ES projector.  Covered 45 hours so far,

At first I believed all was okay, until I played letterbox content, where I would at times see a green tint to the lower right.  The brighter the image would be made, the more it would be seen.

This led me to investigate.  With no source, almost 80% of the image has agreen tint rather than being black.  With a source there is typically no change.

I altered the colour temp bias to +10 for each colour, which typically conceals the issue.  You also no longer see the lens on the PJ as green when projecting black. However, this setting only applies when a source is active, and when it shows HDMI1 or HDMI2, the green tint returns.  Typically each calibrated mode on the unit would need amended to conceal this.

Is the action I have taken to correct this to be expected, should i call this a calibration, or is this not right - thank you!