Crackling audio on high bass when using Clear Audio+

Problem:

When using the internal TV speakers, upon playback of high bass audio a crackling noise is heard when Clear Audio + is activated.  This issue is only present when your input source is the TVs tuner.  Issue not present when using HDMI source.

To replicate this issue:

• Set speakers to tv
• Set TV source to tuner (i.e. Freeview on DVB-T / T2)
• Activate ClearAudio +
• Ensure DSEE is active (Auto)
• Play this YouTube clip HERE (crackling starts at 0.20 on clip)

See this discussion thread:

https://community.sony.co.uk/t5/televisions/50w809c-sound-noise-crackling-with-bass/m-p/2139045

Reported by:

Soniaczziom HERE

Quinnicus

Updates:

02-03-2016: Issue has been reported to Sony, awaiting feedback

[RESOVLED] Google Play Store crashes when trying to install apps

Problem:

When selecting an app to install via the Google Play Store, the app appears to crash completely returning you back to thehome screen

See discussion thread:

https://community.sony.co.uk/t5/televisions/google-play-store-app-driving-me-mad-am-i-doing-somethin...

Reported by:

Henners64 HERE

Sportster883 HERE

Rooobb

Jveldh HERE

Updates:

02-03-2016: Issue has been reported to Sony, awaiting feedback

04-03-2016: Issue was traced back to Google systems and has been confirmed fixed.

Intermittent Network Connectivity using WiFi or Ethernet

Problem:

Various people are reporting that their 2015 Android TVs struggle to connect or maintain connection to their home network.  This is happening on both WiFi or ethernet connections.

Temporary Solution:

Soft reboot of TV - press and hold the power button on the remote control for 6 to 10 seconds and the TV should reboot.

See discussion thread:

https://community.sony.co.uk/t5/televisions/android-tv-wifi-and-ethernet-issues/m-p/2147686

Reported by:

Various

Updates:

17-03-2016 - Issue reported to Sony.  Awaiting further information

HDD Recording - HDD not powering down

Problem:

Upon powering down the TV, it appeard that power is still connected to the external HDD.  Also it appears that the HDD spins up and down every so often even when the TV is switch on, but HDD not in use.

Reported by:

nodrog47 HERE

adyjay33 HERE

mk1.golf.1983 HERE

Updates:

17-03-2016 - This issue has been reported to Sony.  Awaiting further information.

Satellite EPG: Lack of information

Problem:

The EPG for the satellite tuners does not contain much information.  It only has information for 'Now' and 'Next' with the rest displaying 'No Event Information'

Discussion thread:

https://community.sony.co.uk/t5/televisions/sony-bravia-tv-epg-quot-no-event-information-quot-on-fre...

General information:

In the UK, the company behind the free to air satellite EPG is provided by Freesat. Sony's TVs are marketted as Freeview only.  Some Sony TVs have satellite tuners (DVB-S and DVB-S2) and are advertised as such.  This therefore leads to a confusion as customers expect a fully working EPG.  

Previous years TVs, the satellite EPG was provided by Gracenote which obtained data via internet connectivity.  In 2014, Sony sold Gracenote - see press release HERE. 

Updates:

17-03-2016 - This has been reported back to Sony.  Awaiting feedback.

[RESOLVED] Unresponsive Remote Control

Problem:

Remote control either stops responding to input commands upon pressing the buttons for about 30 secords or so or completely stops responding at all.  The LED light on the TV usually flashes though.  This problem can also be linked to the general sluggishness of the TV as well (HERE)

Temporary Solution:

Wait patiently for about 30-60 seconds.  If it still doesnt work, power cycle the tv.

Reported by:

Various

Updates:

17-03-2016 - This is an ongoing and known issue

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue has been resolved.

[RESOLVED] YouTube LipSync Issues

Problem:

Since the last update on the 12 April 2016 (FW version 3.395), some people are reporting issues with lipsync whilst playing back YouTube content.  Issue is present with TVs internal speakers and an external audio system, such as an AV Receiver.

Discussion Thread:

https://community.sony.co.uk/t5/televisions/android-tv-youtube-lip-sync-is-very-bad/td-p/2166112

Reported by:

Various people

Updates:

21-04-2016 - Issue has been reported to Sony.  Awaiting further information.

25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue appears to be resolved.

Custom Label for Inputs not quite working properly

Problem:

When choosing a custom name for an input, it apends the actual input name to the front as well.  For example:

Original Label: HDMI 4/ARC

Renamed to: AV R

New Label: HDMI 4/ARC AV R

Discussion Thread:

https://community.sony.co.uk/t5/televisions/post-april-update-no-custom-id-for-inputs/m-p/2169621

Reported by:

m502cbk 

Quinnicus

Updates:

21-04-2016 - Issue has been reported to Sony.  Awaiting further information.

Football mode with AV Receivers Issue

Problem:

When choosing footbal mode it switches the amp sound setting to Sports and it used to switch it back to standard after switching off. However now it stays on football sound mode which of course needs changing back to standard. However loading Sky guide it switches back to sports mode.

Reported by:

Risc0n HERE and HERE

Quinnicus HERE

notspurs HERE

Updates:

28-04-2016 - Sony has been informed and awaiting an update

[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub

Problem:

When accessing Netflix using a BT HomeHub 5 (maybe others like HH4 too), people are getting Error code ui-800-3 (%MSL_INTERNAL+CODE%).

Until a more perminent solution is implemented, please follow the suggestions posted HERE, HERE and HERE

Discussion Threads:

https://community.sony.co.uk/t5/televisions/netflix-problems/td-p/2167696

https://community.sony.co.uk/t5/televisions/solution-for-netflix-not-working/td-p/2164836

Updates:

28-04-2016 - Sony is aware of the issues and is working with 3rd Party suppliers in order to find a perminent solution.

25-02-2017 - Closing this issue, due to lack of complaints for a long time now.  Work-around suggestions appears to have worked.