Everyone
Your remedy in the UK is based on the 2015 Consumer Rights Act.
If you bought these TVs on the strength of a representation from Sony that they would have the features necessary for you to get the full benefit of Sony’s own PS5, even if that was just promised as a coming update, and that update has now been pulled, then you were mis-sold, under both the ‘fitness for purpose’ and ‘as described’ criteria, and are entitled to return the goods for repair or replacement. But not, curiously, for a full refund, technically.
However, given that repair is inappropriate, and direct replacement is not a remedy, then you should have every right to ask for the set to be replaced with one that does have the promised features.
And while you don’t need to actually have a PS5 to seek redress as above, owning one or having one on order is a powerful indicator that you will suffer practical impairment of your full enjoyment of your PS5 if the TV does not do what was promised.
I would suggest at this stage, you write to the retailer who sold you the TV, and your credit card provider if you bought it that way (even if only for the deposit) stating the above, and asking them to get in touch with Sony to resolve your concerns.
Collective (class) action in the UK is fraught with difficulties; individual action as above is not. And your ultimate redress, the ‘Small Claims Court’ (though it’s called something else these days) is easy and cheap, and the retailers, credit card companies, and Sony, know that.
Not that you can act against Sony, you can only act against the retailer or credit card company; but you can bet they won’t take the hit, and will be on, in turn, for redress from Sony.
So Sony will end up carrying this. But I saw no mass recall in 2015 when the promised recording facilities in YouView were dropped, so don’t rely on Sony stepping up for this issue, unless their arm is firmly twisted.
My favourite bedtime reading is a Sony product manual…
