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Problem with the Digital Guide on Sony KD-49X8305C Android TV

HLissek
New

Problem with the Digital Guide on Sony KD-49X8305C Android TV

Dear community,

The digital guide of my Android TV (KD-49X3805C) does not work properly since a couple of weeks/months (can't remember when it started). When selecting the guide, the channel list is doubled (ie each TV channel is repeated on two consecutive rows, but only one of the two lines contains the TV program).

When trying to move downwards with the remote control, I can't  go further than one step, and can't move any further once moving down one step... But I can move upwards until I try moving downwards (I hope my description is understandable...).

i don't know if the problem comes from the TV or not, but wanted first to know if anyone else got the same problem, and in such a case, if there is a simple way to fix it.

Many thanks for your answers

1 REPLY 1
Anonymous
Not applicable

Hi there,

 

Have you updated to the latest firmware?

 

Best wishes,

M