Problem with BBCiplayer and ITV Hub / TV Model KD-55XD8005

[markhines]

Hello

Ref- TV Model KD-55XD8005

BBCiplayer and ITV hub will no longer load unless the tv is unplugged and turned on again. This has only happened after the latest Sony software update and all other apps are fine- any solutions are appreciated- it’s a really a pain having to unplug the TV everytime we want to use these apps...

[Sean_Mc]

Hi Mark,

Welcome to the Sony Community.

Have you tried a reset on your TV? You can see how to perform this here.

Let us know how you get on.

Best wishes,
Sean 

[markhines]

Hi Sean

thanks- yes I have - both hard and soft resets- both failed to correct the problem sadly...

best

mark

[markhines]

Spoiler

Hi Sean- thanks very much-yes- both hard and soft resets,  but still no luck I’m afraid...

[Joe_Dohn]

I was about to recommend resetting the TV when I found that there's been a new update for your TV v6.6555, could you try updating to it and let us know if you still have to manually restart afterwards? It does mention in the notes that it improves the performance in general and the standby performance as well, so there's a very high chance it addresses this app-reset issue.

[markhines]

Hi Thanks- very much- will try tomorrow and update !
Best
Mark

Sent from my iPhone

[The_Black_Rose]

Hi Mark,

How did it go?

Cheers,

Rose

[markhines]

Hi Rose

Thanks very much for the response - it says the software is up to date, so sadly still not working..

best

mark

[Tonycv51]

Have you tried resetting the cache for both?   Factory reset should have done this but try soft reset to close apps and then clear cache before re launching

Another option would be to sideload them but don't think that will give you the ability to launch from youview ad you'll in effect end with 2 versions of the apps

[The_Black_Rose]

Hi Markhines,

Have you tried clearing the cache? by pressing Home - Settings - Storage and reset - Internal storage - clear cached data

Also, sometimes the TV says it's up to date while it isn't. Could you double check it by pressing on Help - System Information?

Cheers,

Rose