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KD-49XF9005 blank screen while audio still plays

profile.country.GR.title
npapanik
Member

KD-49XF9005 blank screen while audio still plays

,The last few days my screen may turn to blank after some time. While this happens audio continues to play. You can change channels, increase/decrease volume etc. When I mean blank I do not mean off: it seems that the panel is ON (you can see a slight "glow" on the panel), but no display. You must remove power from the TV to work again. I have the latest firmware (installed May 2021). I also did a factory reset and the strange thing is when the TV started again and the Android logo appeared (after the Sony one), a couple of seconds later the screen went blank again and you could only hear the initial music that the setup screen has... 

The last two days I have removed my Sandisk USB flash drive (which I use for recording) from the TV and the TV hasn't had that problem yet. FYI I am using this drive since day one (3 years ago). Any ideas?



KD-49XF9005
HT-CT390
2 REPLIES 2
profile.country.GR.title
npapanik
Member

A quick update on the issue: I have used a different USB flash drive and the problem re-appeared after 10 minutes! 



KD-49XF9005
HT-CT390
profile.country.GB.title
SkyNet404
Specialist

Hey there,

 

Just make sure that the TV is up to date: https://bit.ly/3atdlvB.
And you might want to try a factory reset for it, and test it once more: https://bit.ly/3M4WTCH.

 

Hope it helps.