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Tws+ stop working after android 12 update

profile.country.ES.title
pynzeta
Explorer

Tws+ stop working after android 12 update

Aptx Tws+ stop working after android 12 update... two updates in fact... Working perfectly on Android 11...

7 REPLIES 7
Piscie
Community Team

Hey @pynzeta,

 

Which Xperia model have you got? and are you getting any error msg on the app?

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pynzeta
Explorer

Xperia 5 II no error code, only Tws+codec can't be used 

Piscie
Community Team

@pynzeta, did it use to work before the update? and what is the headphones model? Have you tested it with any Android 11 phone?

profile.country.ES.title
pynzeta
Explorer

Another update and still the same problem, no aptx Tws+available, my earbuds are a Cambridge audio melomania 1+ and soundpeats s1 .. both Tws+ and both work properly on Android 11. 

Piscie
Community Team

@pynzeta, I'd actually recommend a software repair at this point, it can be done via Xperia companion app from here, and don't forget the backup before proceeding it.

profile.country.ES.title
pynzeta
Explorer

Did not solve nothing, I do this two times with the same results..it's a software fault... when android 12 update was made someone forget activate the codec...

Piscie
Community Team

@pynzeta, try reaching out to the Sony reps directly, they can investigate it further for you