topic Re: Display flips upside down since 10.4.1.B.0.109 update in Tablets

Display flips upside down since 10.4.1.B.0.109 update

Davem — Sat, 22 Mar 2014 17:03:12 GMT

SGP 312. Since 10.4.1.B.0.109 update, the display momentarily flips upside down then back again at regular intervals of about 5 minutes when using the browser. This happens when tablet is propped up on a case/stand, so there is definitely no movement that could trigger it.

Anyone else affected? I'll maybe try Firefox browser to see if problem is restricted to Chrome. It does also happen using a multi-paper news app, but I suspect that is using the default browser engine as it's display mechanism.

Re: Display flips upside down since 10.4.1.B.0.109 update

Prasadm1 — Sun, 23 Mar 2014 06:21:00 GMT

I have this problem too.. I thought this was something caused by me doing something, and was about to contact support. In my case i noticed it when i was watching movie using mx player. But it does not happen everytime..but good to know, so i dont have to send my tablet in.. Probably another way of Sony trying to entertain us..

Re: Display flips upside down since 10.4.1.B.0.109 update

grzesb — Sun, 23 Mar 2014 15:31:54 GMT

The same happens to me on Xperia z phone. No matter what player is used (Mx player, BSplayer...)

Re: Display flips upside down since 10.4.1.B.0.109 update

Sam — Mon, 24 Mar 2014 01:33:39 GMT

If this is something that has happened only after running the update, I would advise reloading via a repair:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: Display flips upside down since 10.4.1.B.0.109 update

Davem — Mon, 24 Mar 2014 17:44:42 GMT

Thanks for the advice. I can confirm that doing a repair update fixed the problem, though it does amount to a factory reset with potential data and settings loss so a backup and restore is needed.

Note that the backup/restore to SD card process failed to restore contacts and calendar entries, even though these entries were ticked in the backup options. On a previous repair update for an unrelated problem, the backup to PC process in PC Companion failed to restore downloaded apps. So whichever way you back up, there seems to be a risk of data loss.

Re: Display flips upside down since 10.4.1.B.0.109 update

Bertu — Wed, 02 Apr 2014 04:55:10 GMT

Guys, do you think a fix will be coming out? Got a lot of data on my Xperia and I don't want to risk a factory reset

Re: Display flips upside down since 10.4.1.B.0.109 update

Davem — Wed, 02 Apr 2014 09:49:34 GMT

I'd guess that the next firmware update will be Kitkat, planned late Q2 according to Sony.

If you do 2 backups, one to your PC using PC Companion, and another to an SD card in the tablet using the backup app, then there should be no risk of data loss.

I also sync my contacts and calendar with Outlook 2007 on my PC using PC Companion, so was able to recover them from there.

Re: Display flips upside down since 10.4.1.B.0.109 update

Bertu — Sat, 05 Apr 2014 20:18:00 GMT

Thanks will give it a bash when I manage to find some time

Re: Display flips upside down since 10.4.1.B.0.109 update

Gustav1 — Sun, 20 Jul 2014 07:19:51 GMT

I have updated to 4.4.2, but the screen still have this problem of momentarily turning upside down.

Just a guess, could it be related to some app? For instance SwiftKey, which by the way still is plagued by the screen flickering? If someone out there have the turnscreen problem without using SwiftKey, please tell us!

Re: Display flips upside down since 10.4.1.B.0.109 update

Davem — Sun, 20 Jul 2014 07:45:02 GMT

I don't use Swiftkey. I had this problem immediately after the upgrade to 4.3. I followed the advice from Sony in the earlier post to do a repair re-installation and that fixed it. If you do that, take note of the backup issues I encountered. I haven't upgraded yet to 4.4 as others have found battery drain and other issues with it, and 4.3 works fine.