topic PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem. in eReaders

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Fri, 06 May 2011 16:22:40 GMT

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Fri, 06 May 2011 16:28:25 GMT

I have uninstalled and reinstalled reader software and i also reset the Reader to factory settings and deleted all original books from the data file before I started again. When I put the books and files I wanted into the Library on my computer it would not copy them to my Reader. When I try to Sync in just hangs and does nothing. Has anyone else had this problem? I have updated to Version 3.3 also.

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

pewills2186 — Sun, 08 May 2011 07:16:42 GMT

Hi. I have excatly the same problem. The sync icon goes round and round. Nothing further happens. Can anyone help?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Thu, 16 Jun 2011 07:53:06 GMT

I took it to a sony shop and they reset it. It now works in a limited way, in that i can transfer files manually by dragging and dropping but it still won't syncronise automatically! has anyone else had this problem and solved it?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

Nasturtium — Mon, 11 Jul 2011 20:13:27 GMT

I have the same problem on a regular basis - it will start processing then get stuck on syncing one book. I have tried various things including deleting the book from the Library - sometimes this works, sometimes it just gets stuck on another book. Last time I discovered that if you deleted a book from the Reader or Library, this doesn't automatically delete it from the Collections. If you go into the Collections the title appears but you get a message saying the file has been deleted. I also found that some of the books in the Library were "blank" when you tried to open them up. I went through opening each book in the Library and Collection one at a time, and Deleting if no file, then retried. Took ages but Sync worked afterwards.

I've noticed this is a particular problem with the Guttenburg books, but that may just be co-incidence.

I have to keep a copy of all the books in a seperate file on the computer, as well as in the Library as I don't trust the Library to maintain a working copy.

Presumably Sony monitor these posts - can we either have an updated manual explaining what causes the problem and how to fix it, or a download to fix it?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

huwnerak — Wed, 20 Jul 2011 15:27:57 GMT

PRS-600 was sync OK untill today. Now when I plug in to the computer the Reader Library starts to sync then after about 30 seconds error message appears - "Reader Library has encountered a problem and needs to close. We are sorry fo rthe inconvenience." Tried resetting the PRS-600 and re-booting the computer but nothing seems to make any difference - any ideas please?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

Chippy2 — Thu, 21 Jul 2011 08:32:48 GMT

I have had this problem for months, I tried everything - hard re-set - reinstallation of the library - deleting books but nothing worked. I concluded that I had corrupted the software somehow. I have not been able to get any help in finding a solution. I have given up and sent my PRS-600 back to Sony for repair. Having paid the repair fee up front, 10 days later I am still waiting for it to be returned and cured - I hope. I think Sony should allow a re-programming of the reader via download.

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

cristeis — Thu, 11 Aug 2011 12:44:23 GMT

I also had the same problem and I think I found the solution. At least it worked for me. I have the PRS-600 and keep all my e-books on the SD card. I noticed that when re-syncing the books would double on the card. So, I removed the card from the reader and inserted it in the SD slot of the computer. I manually deleted all the books on the card (you can find them somewhere in a 'books' folder). Then I started the software Reader Library and did the syncing to the card. After all finished I put the card back in the reader and 'voila', it worked just fine. Apparently, re-syncing doesn't work the way it shoud. It actually re-copies the books to the reader/SD card.

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Sat, 13 Aug 2011 18:48:02 GMT

I hope Sony read these posts! Did you get your Sony Reader back? Does it work now? Please let us know the outcome. Thanks.

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Sat, 13 Aug 2011 18:52:18 GMT

That won't work for me as i don't use an SD card. It seems that if we can somehow delete all the books until it is blank, it may work again if we start from scratch. Has anyone tried that?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

rotonki — Sun, 14 Aug 2011 16:17:57 GMT

hi this seems to be a problem right across the prs series of readers as I have a prs 300 and have pretty much the same problems with syncing reseting only appears to solve the problem for a while. I think Sony need to look at thier software and bring out some kind of patch or upgraded operating software either for the computer end or the reader end tosolve this irritating issue

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

Chippy2 — Thu, 08 Sep 2011 06:34:41 GMT

I did receive my e-reader back, when I tried it on my Windows 7 (32-bit) it still did not synchronise but I could drag and drop. When I tried it on my Laptop (Windows Vista) it worked beutifully. However, when I subsequently upgraded my PC to Windows 7 (64-bit) it still would not work!!!!! There is clearly a problem that Sony either refuse to adress or ar not competent to deal with. Their lack of a contact point makes things worse. Perhaps a email to their MD would help?

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

teleajuna — Mon, 12 Sep 2011 18:48:35 GMT

Maybe if you 'phone Sony or write to them and complain, asking for your repair money back, and reporting that there are many people with this problem, they may take notice and give us all a free software update!!!

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

kramers68 — Fri, 23 Sep 2011 11:37:12 GMT

Hello

This may help you.

Sony appear to have recently released new Reader software for both Mac and PC.

https://www.sony.co.uk/discussions/message/690244

I downloaded it yesterday (22nd Sept) and it works a treat!

My Mac now recognises my PRS300 (without the need to boot as 32bit) and the problem I was having with syncing that kept freezing is resolved. Good news!

The solution comes just in time for me to pass my PRS300 onto the wife when I get the new model reader on 19th Oct.

hope the above link helps.

Gavin

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

mstanle46 — Sat, 08 Oct 2011 17:56:33 GMT

I found the easiest way to transfer to the ereader is to go into my Download file, right click and tell it to Send to the ereader. This works quickly and easily, but only if the book was downloaded to the download file - the book I just purchased from The Book Depository went straight to the Reader Library, and from there I can't do anything with it. Am intrigued by the comments on dragging & dropping - that's an impossibility for me (Windows Vista) - have tried it many times with no success at all.

I am now getting an error reading saying I have no memory space left - however - I had only 70 books in the PRS-600, which is supposed to hold 350. I deleted 20 and still no joy - same error message appears.

I have had absolutely no luck with the Sony helpline - 3 telephone calls, a 'Case Reference Number' given, a promise to return the call 'when they weren't so busy,' and that was over a week ago.

The shame of it is, that I really enjoy the ereader and use it a lot, but am getting seriously frustrated with what has been, in my experience, a case of...either the books transfer quickly and easily, or it's a nightmare experience that has me at the computer for hours trying to work it out and Sony 'helpline' is a contradiction in terms.

But I can recommend going into your Download file & doing it from there - when it works, it's really fast & easy and to be fair, the last book I purchased is the only one that has given me this

much grief.

PRS-600 won't sync or transfer files from computer to Reader. Can anyone help please, Manual is useless for this problem.

mstanle46 — Sun, 09 Oct 2011 11:40:24 GMT

Further to my last post, I've just discovered that I have to open Adobe Digital Editions FIRST & THEN plug the ereader in to the computer. Only then does ADE detect it and bring up the ereader icon, after which dragging & dropping is easy - although I had to drag & drop with a left click, rather than a right.

I've also discovered that the file I was trying to upload to the ereader was corrupted, so that is the fault of The Book Depository, as I had purchased it from them.

I still find it easiest to right click the book I want from Downloads & send it straight to the ereader. Bish-bash-boosh, but that only works if the ebook is downloaded to the download file in the first place, as I can't seem to copy it over. All books but one have gone directly to the Download file, and the one that didn't is the corrupted one.