topic Broken Sony ereader in eReaders

Broken Sony ereader

Laura1234567 — Fri, 03 Jun 2011 11:16:10 GMT

Sony haven't provided contact details anywhere on the site (that I can find) for problems/comments relating specifically to ereaders.

Mine is broken!

I loved using it, was really happy with it, but one day after charging it up the display was all over the place when I switched it on and it hasn't worked since.

It's an older model than the one being promoted on the ereader landing page at the moment, but I expect a high value product - particualrly a one-fuction device - to be somewhat more robust.

Really looking for contact details of how to get in touch with Sony about this...

Thanks

Laura

Broken Sony ereader

Thalamus. — Fri, 03 Jun 2011 15:58:28 GMT

Hi Laura,

welcome to Questions & Answers..:smileyhappy:

Does this link help - How to contact Sony Support

Broken Sony ereader

pesimps27 — Sat, 02 Jul 2011 12:53:54 GMT

Sorry this won't be much help. My Sony reader also broke after 15 months (but only after a about 6 books read on it) Sony UK (make sure you google UK) offer what looks like a very efficient repair service.

But when you get the details they want £28 JUST TO LOOK AT IT and give you an estimate for fixing it.

It probably wont be worth it but without spending £28 you will never know. They were totally intransigent about the fact that it was only just outside warranty. Like you I had hoped for something a bit more robust.

Its been back to paperbacks for me. At least you can use and abuse them and still read them at least half a dozen times