topic Walkman screen - horizontal lines in Portable Audio

Walkman screen - horizontal lines

jejeffrey — Sat, 01 Mar 2014 11:44:54 GMT

My NWZ-S765 has developed a series of thin, horizontal lines across the face of the screen. Is this a known fault? What causes it, and is it likely to get worse? Can I get rid of it?

This would interfere badly with viewing videos or photos, but doesn't matter so much for me as I usually use the Walkman for audio only. However, if the screen fails altogether then I won't be able to use the player at all, hence my interest in knowing if things are likely to get worse.

Re: Walkman screen - horizontal lines

jumpsuit — Sat, 08 Mar 2014 14:34:47 GMT

Hi jejeffrey

Have you made any updates lately?

Have you tried resetting the Walkman?

If so and there are still lines there then its probably best if you get in touch with Sony Support.

Re: Walkman screen - horizontal lines

jejeffrey — Sat, 08 Mar 2014 15:37:39 GMT

Yes, I did try a reset, but the problem has been overtaken by events. As I feared, things have got worse - my PC no longer 'sees' the Walkman so I can't transfer tracks to and fro, or udpate firmware. (I have tried a different lead and a different PC, so the problem is obviously in the Walkman itself).

That makes the Walkman pretty well useless. Time to quit!

Re: Walkman screen - horizontal lines

Pascale_F — Sat, 08 Mar 2014 15:55:43 GMT

Hi jejeffrey,

How frustrating for you. If you contact Sony Support, they'll be able to assist you further.

Best wishes,

Pascale_F