topic Re: WF1000XM4 just exploded when being charged in the case in Portable Audio

WF1000XM4 just exploded when being charged in the case

Merlin999 — Sun, 23 Jul 2023 20:11:30 GMT

This was quite a shock. I have the XM4 earbuds bought from the UK about 18 months ago. Quite quickly I saw the right earbud seemed to not fully charge and was at around 90% for a long time. Disappointing.

Tonight, just before a week trip for work, I hear a loud pop behind me and I see one of my earbuds (the right one) now outside of the case and the case on its side. I can see that the earbud has broken open and split following what looks like a small explosion.

I am living outside of the UK and am unlikely to be near Currys in the Arndale center for a long time (where I bought them).

How do I go about getting these replaced?

Re: WF1000XM4 just exploded when being charged in the case

jumpsuit — Mon, 24 Jul 2023 15:50:16 GMT

Hi @Merlin999 and welcome to the UK Community

Crikey! 😯

It's a tricky one as you're not in the UK plus am I correct in thinking your warranty has expired?

If so Currys would direct you to Sony.

I will escalate this for you to see what help Sony can offer. (It may take them a few days to contact you.)

Are your contact details correct in your profile?

Re: WF1000XM4 just exploded when being charged in the case

Piscie — Wed, 26 Jul 2023 16:31:50 GMT

Hello @Merlin999, I'm really sorry for you! Where do you currently live?