topic Re: Micro Sd card not being read in Z Series

Micro Sd card not being read

Olly2 — Tue, 20 Dec 2016 10:41:53 GMT

I have a Sony Xperia Z5 Premium and I am using a 64Gb micro SD card (SanDisk Ultra Plus) but when the micro SD card is in the phone, the phone does not read it. I cannot access the micro SD card. When I click on storage in settings only the internal memory shows up.

The micro SD card is brand new and shows up when o put it into my laptop. How can I get the micro SD card to work in my phone?

Re: Micro Sd card not being read

Emir1 — Tue, 20 Dec 2016 11:35:29 GMT

Hi @Olly2, I'm sorry to hear about that.

While the SD card is inserted, could you try clearing app data for Media storage? This will force the device to start reading all the media on your device again which may help in detecting the SD card. To do so, go to Settings > Apps > Menu (3 dots in the top right) > Show system > Media storage > Storage > Clear data. When you've cleared the data, restart your device and give the device some time to read in all media again. The time it takes varies depending on how much media you have stored, however it is usually done within a few minutes.

Can you now see the SD card in your device under Settings > Storage? If it still does not appear, could you try to see if you can get your hands on a different SD cards in order to test if it's detected? Try to see if a friend, family member, colleague or someone similar may have an SD card to borrow you for a few minutes in order to try it out.

Keep me updated!

Re: Micro Sd card not being read

Olly2 — Tue, 20 Dec 2016 12:00:19 GMT

Hi @Emir, I have tried doing what you have said with my sd card and someone else's sd card but unfortunate the phone will still not read either sd cards

Re: Micro Sd card not being read

Emir1 — Tue, 20 Dec 2016 12:44:27 GMT

In that case, could you try to perform a software repair using Xperia Companion? By doing so we can see if what you're experiencing is soft- or hardware related.

Let me know how it went!

Re: Micro Sd card not being read

Olly2 — Tue, 20 Dec 2016 13:04:03 GMT

It has just miraculously read the sd card I don't know why or how but thank you very much for all your help 😊

Re: Micro Sd card not being read

Emir1 — Tue, 20 Dec 2016 13:15:36 GMT

Oh wow, that's great to hear man! I'm so happy for you.

Let me know if there's anything else that I can assist you with and I'll happily do so!

Re: Micro Sd card not being read

Richyd123 — Thu, 26 Apr 2018 22:12:29 GMT

Hi, I have an Xperia Z5 Compact. My old 32GB SD card worked fine but I upgraded to a 128GB card and it recognises the card then loses it after a while. If I plug it into my laptop the laptop recognises it which allows the phone to recognise it again but after a while it loses it again. I thought it may be a fault on the card and have had it replaced but the replacement is also doing the same now. Please help.

Thanks

Re: Micro Sd card not being read

Emir1 — Wed, 02 May 2018 12:55:49 GMT

Hi @Richyd123, I am sorry to hear that.

If you put in your old 32GB SD card, is it read correctly? If so, have you tried formatting the new SD card in your Xperia Z5 Compact? You may find instructions on how to do so on our website:
https://support.sonymobile.com/global-en/xperiaz5compact/userguide/storage-and-memory/
Expand the topic named "To format the memory card".

Let me know how it went!

Re: Micro Sd card not being read

Richyd123 — Mon, 14 May 2018 16:56:58 GMT

Thanks for your response. I have formatted the SD Card but it hasn't solved the problem. Unfortunately I don't have the old card anymore but since I have already returned one as I thought it was the card at fault its unlikely a card issue.

I really need a solution to this as many of my apps are stored on the card.

Re: Micro Sd card not being read

Emir1 — Tue, 15 May 2018 11:00:54 GMT

I see @Richyd123, it was formatted directly in your device - yes? That does sound strange, but rather than there being something wrong with the card, it could be a compatibility question. For this reason, I recommend trying with a different card of a different brand/model (a shame you no lnger have the old ). Do you have any friend, family member or colleague which could borrow you their card for troubleshooting purposes?

Re: Micro Sd card not being read

NathanDWalsh — Mon, 18 Jun 2018 18:32:15 GMT

Good Evening,

My Z5 compact recently stopped recognising the Micro SD Card.

Having found this thread, i followed the instructions. I had previously tried a reboot but did it again anyway. There was no change.

I then went to Companion and initiated a software repair. This stopped part way through, giving me the message that something had gone wrong and to try again.

I can't try again because i can now not turn the phone on. I have blank screen with the green light to tell me that it's fuly charged. My laptop is now not recognising the phone. Pressing and holding the power button does nothing. I have tried connecting to the usb cable with the volume down button pressed but still nothing is registering anywhere. It's not showing up under "this PC" and Companion isn't finding it either......

Please can you help?

Thank you.

Nathan

Re: Micro Sd card not being read

NunoSEN2 — Mon, 18 Jun 2018 19:45:04 GMT

Hi @NathanDWalsh;

In the Xperia Companion you have the option to repair the phone software without having the ability to turn the phone on, have you tried that?

Re: Micro Sd card not being read

NathanDWalsh — Mon, 18 Jun 2018 20:20:01 GMT

Thank you for getting back to me. Yes, I think i did try that. That's when I had to hold the "volume down" button while reconnecting the phone. It doesn't say how long i should then have to wait. I think i left it a minute or so last time. Is it worth leaving it for longer?

Thank you

Nathan

Re: Micro Sd card not being read

NathanDWalsh — Mon, 18 Jun 2018 21:29:13 GMT

Good Evening,

That's now been left for an hour since i reconnected it with the "volume down" key pressed and nothing has changed..... Is there anything else i can try?

Thank you.

Nathan

Re: Micro Sd card not being read

NunoSEN2 — Mon, 18 Jun 2018 22:10:36 GMT

@NathanDWalsh;

Did you tried pressing the off button for 2 minutes?

To force a 2-minute restart

Open the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on the device.

If after this you can not software repair the device I think you must contact your local Xperia Support to get your device looked at.

Re: Micro Sd card not being read

NathanDWalsh — Tue, 19 Jun 2018 09:21:41 GMT

Thank you NunoSEN2,

I appear to be up and running and am a fully functioning member of society again. I had forgotten that button was there. I really appreciate your help.

Best Wishes

Nathan

Re: Micro Sd card not being read

Kkkyra — Fri, 31 May 2019 06:43:46 GMT

Firstly, connect your SD card to another device to check whether your SD card is faulty.
If your SD card is connected to PC but is still not reading in File Explorer, you can go to Disk Management to check whether drive letter of SD card is missing or disappearing.
If it's so, you need to assign a new drive letter to your card and make it recognizable again with the steps below:
Open Run dialogue by pressing “Windows” + “R” at the same time.
Open Disk Management by inputting "diskmgmt.msc."
Find the SD card, right-click the partition on it, then select"Change Drive Letter and Path…".
Assign the drive letter of your SD card by clicking "Add" in the pop-up window.
I had the same problem before, my SD card not reading, and the data lost. I solve it by using Bitwar Data Recovery. Maybe you can try it.

Re: Micro Sd card not being read

The-truth — Sun, 25 Aug 2019 12:06:20 GMT

Will the data be gone or not??

Cause im having doubts