topic Re: Cannot input numbers on phone screen - HELP in Z Series

Cannot input numbers on phone screen - HELP

Minxymel85 — Sat, 28 May 2016 11:34:42 GMT

Hello I'm hoping someone can help. I am having an issue with inputting numbers to be able to call them on the phone screen. When I do put a number in it says unfortunately contacts have stopped. I have reset my phone and restarted.
I hope someone can help
Thank you in advance

Re: Cannot input numbers on phone screen - HELP

_alexdon_ — Sat, 28 May 2016 11:43:03 GMT

@Minxymel85 First, make sure you have a backup of your contacts. Then, go to settings - apps, tap on the 3 dots and show system. Scroll down to contacts and contacts storage, force stop and clear data. Restart and check.

Re: Cannot input numbers on phone screen - HELP

Minxymel85 — Sat, 28 May 2016 12:08:45 GMT

@alexdon thank you but that hasnt worked any other ideas?

Re: Cannot input numbers on phone screen - HELP

_alexdon_ — Sat, 28 May 2016 12:26:07 GMT

That's strange. Can you check if the same occurs in safe mode?

Re: Cannot input numbers on phone screen - HELP

Minxymel85 — Sat, 28 May 2016 16:59:50 GMT

Thank you @alexdon all working well x

Re: Cannot input numbers on phone screen - HELP

_alexdon_ — Sat, 28 May 2016 17:04:52 GMT

Great news.

Re: Cannot input numbers on phone screen - HELP

Katch111 — Sun, 17 Jul 2016 00:54:44 GMT

I seem to be having the same problem. I tried safe mode, and it still gives me the error, "Unfortunately, Contacts has stopped". I get the same error when I try to dial a phone number.

Re: Cannot input numbers on phone screen - HELP

Katch111 — Sun, 17 Jul 2016 00:57:15 GMT

@alexdon wrote:
@Minxymel85 First, make sure you have a backup of your contacts. Then, go to settings - apps, tap on the 3 dots and show system. Scroll down to contacts and contacts storage, force stop and clear data. Restart and check.

I see the "button" for Force Stop, but where is the Clear Data button?

Thanks

Re: Cannot input numbers on phone screen - HELP

_alexdon_ — Sun, 17 Jul 2016 06:45:29 GMT

@Katch111 Under storage button.

Re: Cannot input numbers on phone screen - HELP

Katch111 — Sun, 17 Jul 2016 09:39:11 GMT

Got it. Now my contacts are deleted, but it still crashes.
Is there a way to delete the entire contacts app, so it can be reinstalled?

Re: Cannot input numbers on phone screen - HELP

_alexdon_ — Sun, 17 Jul 2016 09:50:08 GMT

You can use a 3rd party app for contacts. Also, read these:

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Contacts-stock-app-crashes/td-p/1118398/page/5

/t5/Xperia-Z3/Contacts-not-working-after-latest-update-6-21-2016/td-p/1137122/page/3