topic Re: Google's 72 hr lockout feature in Z Series

Xperia Z5 compact now a brick after google password reset

bobsmith — Fri, 18 Mar 2016 14:38:12 GMT

Updated my Z5 compact yesterday morning - in the evening I was checking my contact list I noticed I have over 30 Xperia Care contact numbers listed - unable to delete. Sony advice was to back up phone and repair software. Phone backed up and started the repair. Today I am unable to use phone. 14.20 today I did another software repair still the same. I can only go as far as "Verifying your account" I enter my email address and password and then it asks for it again and again and again. I cannot go any further. I have checked my Google account details and they are connect and working. What do I do now?

Re: Xperia Z5 compact now a brick.

Lord_viridis — Fri, 18 Mar 2016 16:16:11 GMT

Log into Google account on pc and disable 2 step verification.

Re: Xperia Z5 compact now a brick.

bobsmith — Fri, 18 Mar 2016 17:10:14 GMT

2 step verification is already off.

Re: Xperia Z5 compact now a brick.

MartyvH — Sat, 19 Mar 2016 09:37:34 GMT

Did you try the solution in this thread?

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/MM-has-created-37-Xperia-care-contacts/m-p/1105983

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 09:44:42 GMT

Cheers for info but thats no good to me. Sony advice was to back up and repair software as the phone wasnt working correctly. I did this yesterday and all I get now is a scrolling screen telling me to verify my google account - doesnt work at all. I cant do any thing else to the phone. It is a pure brick.

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 09:55:53 GMT

@bobsmith Do you have an internet connection available? Give this a try:

/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 10:11:00 GMT

Cheers for info but i cant get to that part - I enter my google account details then it returns to the same page.

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 10:12:45 GMT

@bobsmith Are you able to post a screenshot so I can understand better what's going on? Is it the set up the phone tutorial or something else?

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 14:15:00 GMT

Unable to do a screen shot. The page I get too is where I have to verify my account as I have rest my phone. I fill in the details for my email address and password, press Go and it returns back to the first page " Verifying your account". Unable to anything more.

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 15:17:24 GMT

Have you tried a different gmail account? @bobsmith Create one using your computer then log in with that.

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:21:26 GMT

Sorting one out now to try.

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:23:29 GMT

Seems to be doing something.:smileyhappy:

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 15:25:05 GMT

@bobsmith Keep me updated.

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:29:29 GMT

Still same problem.

This is what keeps comming up on screen.

Verifying your account

Google

This device was reset. To continue,

previously synced on this device.

Enter your email

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 15:35:12 GMT

This is strange. @bobsmith I will try to get some info on this.

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:39:27 GMT

Looks like Google have blocked my phone.

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 15:43:42 GMT

Have you somehow inserted the password or account wrongly?

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:47:44 GMT

Typed both correctly, even used another pc to sign into google all works fine. Phone doesnt like me.

Re: Xperia Z5 compact now a brick.

_alexdon_ — Sat, 19 Mar 2016 15:50:00 GMT

@bobsmith Can you wait for me to try and find some info?

Re: Xperia Z5 compact now a brick.

bobsmith — Sat, 19 Mar 2016 15:52:11 GMT

Sure no problem.