topic Notification on Message Icon Wont Go Away in Z Series

Notification on Message Icon Wont Go Away

bswahili — Tue, 27 Oct 2015 15:08:35 GMT

On the stock messaging app, I have a notification on the badge/icon/widget that won't go away. I've received messages over the last few months that were undeliverable, I cleared the notification on the bar at the top of my phone but the icon still shows the messages as unread. I've tried deleting the conversations from the senders of the undeliverable messages, I've tried clearing my cache & restarting the phone (which worked at first, but then as soon as I received a new text message the notifications came back), tried disabling the messaging app & re-enabling it, tried a hard reset (holding down the screen lock button & up volume for a few seconds), turned off notifications & turned back on. Nothing is working! Any help would be much appreciated!!

Re: Notification on Message Icon Wont Go Away

Phy — Tue, 27 Oct 2015 19:03:15 GMT

Try to clear the messaging app data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the messaging app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Notification on Message Icon Wont Go Away

bswahili — Tue, 27 Oct 2015 19:33:45 GMT

Thank you, Phy. I just tried it, but it didn't work. Any other ideas?

Re: Notification on Message Icon Wont Go Away

Phy — Tue, 27 Oct 2015 19:52:22 GMT

do you experience the same on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Notification on Message Icon Wont Go Away

Christofer — Wed, 28 Oct 2015 15:52:55 GMT

Hi @bswahili,

Try changing your default SMS app to Hangouts and see if you can find an unread or corrupt message (should be marked with a red "!") in that app. Delete any that you find and then change the default SMS app back to Messaging.

You can change the default SMS app by going to Settings > More > Default SMS app.

Re: Notification on Message Icon Wont Go Away

komilAD — Wed, 28 Oct 2015 17:50:13 GMT

Try clear data and cache for Xperia home launcher and see if it helps.

Re: Notification on Message Icon Wont Go Away

bswahili — Wed, 28 Oct 2015 18:26:25 GMT

Thank you Christofer!! This worked perfectly!

Re: Notification on Message Icon Wont Go Away

Christofer — Thu, 29 Oct 2015 08:18:20 GMT

Glad to hear that @bswahili, you're welcome!

Re: Notification on Message Icon Wont Go Away

IT_Guy2 — Sun, 04 Feb 2018 10:14:34 GMT

Another item to try that worked for me was I switched default messenging app to facebook messenger started it at setup screen i canceled and it went back to default app and message indicator was gone.

Re: Notification on Message Icon Wont Go Away

MartinCz — Sat, 24 Mar 2018 09:17:05 GMT

Good way is:

1. Change app for message to messenger

2. Open messenger and go through messages. You will find unread conversation(s). Remaind them

3. Switch back to official message app.

4. Find and open remainded conversations

5. Number of messages disapear