topic Re: Headset not supported in Z Series

Headset not supported

Rainalkar — Wed, 03 Jun 2015 16:47:58 GMT

I just bought the Z1C and my headphones that came with it didn't work. Now I have Lolipop on it, still to no avail.I just get the not supported message as soon as I plug them in.

Re: Headset not supported

Uliwooly — Wed, 03 Jun 2015 16:57:32 GMT

@Rainalkar

What if you use different headphones? do you still get that error?

You should take it back to the store.

Re: Headset not supported

Rainalkar — Wed, 03 Jun 2015 17:28:10 GMT

I have no others near me. But I tried those that came with the phone on the laptop and they work fine.

Re: Headset not supported

Uliwooly — Wed, 03 Jun 2015 17:30:05 GMT

Stop by the store

Re: Headset not supported

SophiaW — Wed, 03 Jun 2015 23:56:42 GMT

Hi Rainalkar, welcome to the community!

Have you tried clearing the data for SmartConnect?

Re: Headset not supported

Rainalkar — Thu, 04 Jun 2015 06:05:02 GMT

Hi and thanks! No. Just to clear the data and try?

Re: Headset not supported

Rainalkar — Thu, 04 Jun 2015 20:58:35 GMT

I did. Still doesn't work.

Re: Headset not supported

Uliwooly — Thu, 04 Jun 2015 22:44:01 GMT

@Rainalkar

Contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/