topic Re: Z1 internal storage problem with lollipop in Z Series

Z1 internal storage problem with lollipop

akaii — Fri, 26 Jun 2015 21:22:22 GMT

My Xperia Z1 after upgrading to lollipop 5.0.2(Build number 14.5.A.0.270) doesn't show musics, photos and videos that stored or downloaded in internal storage. Not only in Album app, Music app and Videos app of Sony, but also in any music or video player like playerpro or mxplayer!
I need to play or show them in a file Explorer.
Any solution?!?!?!

Re: Z1 internal storage problem with lollipop

Uliwooly — Fri, 26 Jun 2015 21:24:37 GMT

@akaii

Reinstall lollipop with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z1 internal storage problem with lollipop

akaii — Fri, 26 Jun 2015 21:31:33 GMT

I do it first with pc companion 3 months ago and then; another upgrade with wifi on my own Xperia. There is no way to downgrade by pcc without having first lollipop file and it maybe need to root.
Problem is extended!!! @uliwooly

Re: Z1 internal storage problem with lollipop

Uliwooly — Fri, 26 Jun 2015 21:33:52 GMT

@akaii

could you try my suggestion and report back?

Re: Z1 internal storage problem with lollipop

akaii — Fri, 26 Jun 2015 22:09:19 GMT

I check it but show ur phone/tablet is up to date 😕

Re: Z1 internal storage problem with lollipop

Uliwooly — Fri, 26 Jun 2015 22:14:16 GMT

@akaii

It doesn't give you the option to reinstall the update? (repair)

Re: Z1 internal storage problem with lollipop

akaii — Sun, 28 Jun 2015 14:37:02 GMT

No, i upgrade pcc now and check again but there is no option to reinstall/repair!
Pcc said:"you already have the latest software"

I said uli! After upgrading from kitkat 4.4.4 to lollipop 5.0.2 with pcc, i upgraded it with a little pack than my phone suggest it, that just change my build number!

Re: Z1 internal storage problem with lollipop

Uliwooly — Mon, 29 Jun 2015 04:09:31 GMT

@akaii

Then flash the phone again (flashtool)

but make sure to delete everything

Re: Z1 internal storage problem with lollipop

akaii — Mon, 29 Jun 2015 09:03:08 GMT

@uliwooly thanks

Using flashtool to unlock bootloader or root?
Delete what?
I don't want to root my device!

Re: Z1 internal storage problem with lollipop

Uliwooly — Mon, 29 Jun 2015 19:30:27 GMT

@akaii

Use flashtool to reinstall the latest update.

Re: Z1 internal storage problem with lollipop

akaii — Sun, 05 Jul 2015 12:38:47 GMT

@uliwooly
Finally I found the solution: 😎
Data of Sony gallery apps like album,etc and a android app "Media Storage" cause this confliction. And also some app data in "android" folder is added.
I clear all of that data and uninstall update the gallery apps, then update. After all and before updating restart and enjoy!! 😊

I also have this problem in my new phone; Sony Xperia Z3 Dual, and the solution is the same.😊😉😎

Thanks a lot @uliwooly💐

Re: Z1 internal storage problem with lollipop

akaii — Sun, 05 Jul 2015 12:47:27 GMT

My rank is kidding me "Apprentice" 😀
I fix many software issues till now in about 50 type of Android phones (Sony, Samsung, HTC, LG,...). I prove it dear forum (that message and rank me)

Thanks Sony 😎
You are my best brand in the world!

Re: Z1 internal storage problem with lollipop

Raknarod — Mon, 13 Jul 2015 01:21:47 GMT

Sopra to bother you,con explain me which app i must selettiva?
You said :And also some app data in "android" folder is added." what i must do?what app are you talking about?

You also write :
I clear all of that data and uninstall update the gallery apps, then update. After all and before updating restart and enjoy!
I dont understand what to do,please, help me...
Thx

Re: Z1 internal storage problem with lollipop

akaii — Mon, 13 Jul 2015 11:41:03 GMT

@Raknarod
If u can see ur media files with file manager do these steps:
1.Backup ur media apps(apk files) via "app backup and restore "
A. Media apps like: Picasa, playerpro, mx player and any app that play or show photo, music, movie.
B. First clear all data of those apps (go to settings\apps) then uninstall them.
Go to C and D steps if needed:
C. Delete it's appropriate folders of those apps in root of internal or SD card memory.
D. Go to this folder in internal and external memory: Android\ Data and then: Delete it's appropriate folders of those apps in this folder.
Note that folders of "Android\Data" often start with "com." string like "com.picsart.studio".

2. According to ur Sony gallery apps on ur device: Gallery or Album / Walkman or Music / Video or Movie
A. Clear data of those three apps I said.
B. Uninstall updates of those three apps I said.

3. Go to settings /apps. In "All" tab, find App named: Media Storage ". And then Clear it's data.(Tap on Clear Data)

4. Close all recent apps by slide left or right their windows.

5. Turn off, then turn on the device.(don't restart)

Check ur gallery or Music! Ur media files of internal memory is back. 😎

6. Update ur Sony apps with Google play and restore ur backed up apk files.

And finally enjoy!
Ur device is fixed 😊