topic Re: PC companion crashed while updating lollipop in Z Series

PC companion crashed while updating lollipop

Pak_Jono — Mon, 22 Jun 2015 02:01:28 GMT

Hello Guys,

When trying updating my XperiaZ to lollipop, the PC companion crashed. I got message from windows that the PC compnion stop responding. Waited for 20 minutes, nothing happed. Then closed the windows message by pressing cross sign on top right corner, it then closed also the PCC. Reboot PCC, but does not recognize my phone. Now, my phone completey dead. Please help..

Re: PC companion crashed while updating lollipop

SophiaW — Mon, 22 Jun 2015 02:08:09 GMT

Hi Pak_Jono, welcome to the community!

Please try running a software repair on your handset as it will remove & reinstall the operating system - which is likely to bring the phone back to life.

You will need to download PC Companion. Please note because you can't turn the phone on or unlock the screen all data will be deleted.

1. Once installed, click Start under Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Let us know how this goes for you. I do hope this helps

Re: PC companion crashed while updating lollipop

Pak_Jono — Mon, 22 Jun 2015 02:12:16 GMT

No, it does not work. The PC companion does not even see my phone.

Re: PC companion crashed while updating lollipop

Uliwooly — Mon, 22 Jun 2015 02:30:10 GMT

@Pak_Jono

Get the phone to charge for 2 or 3 hours > try again with PCC

Re: PC companion crashed while updating lollipop

SophiaW — Mon, 22 Jun 2015 04:12:45 GMT

Please make sure the phone is powered off and not connected to the computer to start with. Make sure that after you select Phone/Tablet software update that you click on Repair my Phone/Tablet & later connect the phone when prompted to. If you have done it this way then follow @Uliwoolys suggestion and report back.

Re: PC companion crashed while updating lollipop

shihstouch — Mon, 22 Jun 2015 09:28:19 GMT

I cannot update my device software using a computer

When updating your device software using PC Companion or Bridge for Mac, your computer must have access to the Internet. Visit any website, for example, www.sonymobile.com, to verify that the computer can access the Internet. If there is no Internet connection, please check the cable, router and the Internet service provider.
If your computer has a firewall, make sure that the firewall doesn't prevent the relevant update applications from running.
More
Checking the firewall
Check your firewall and make sure that the following applications are allowed to access the Internet:
- Sony Ericsson Update Engine.exe (If you are using a PC)
- PCCompanion.exe (If you are using a PC)
- Sony Ericsson Update Engine.app (If you are using a Mac computer)
- Sony Bridge for Mac.app (If you are using a Mac computer)
If you are trying to update your device when connected to a corporate network, you might be using a proxy server. Please contact your network administrator for further assistance.
If your device has a memory card, unmount and remove the memory card, then connect your device to the computer again. Before continuing, confirm that the USB cable isn't damaged and that it is properly connected to the USB port on the computer. You could also try using another USB port.
If you still experience problems when trying to update your device software using PC Companion or Bridge for Mac, please update us.

Re: PC companion crashed while updating lollipop

Pak_Jono — Mon, 22 Jun 2015 13:26:01 GMT

Yes, we could not turn it ON while connected to PCC.