topic Re: Can't remove the screen lock by PIN and can't use the screen to receive calls in Z Series

Can't remove the screen lock by PIN and can't use the screen to receive calls

Plamen17 — Sun, 21 Jun 2015 07:23:54 GMT

Hello, I have a brand new SONY Xperia , Model Number D5803, Android version 5.0.2. , Baseband version 8974-AAAAANAZQ-00063-42, Kernel version 8974-perf-g3f600d1. , Build number 23.2.A.1.62.

I set a screen lock by PIN. However when I receive calls I can’t take them, because the screen in locked.

I tried to turn off the screen lock, but when I select the “ Screen lock” menu and after entering the correct PIN, the following items are not active “None”, “Slide” and “Pattern” . So I can't select “None”

The only active items are “PIN” and “Password” .

Please advice how to remove the screen lock by PIN. I hope this will help to be able to receive calls.

Thank you

Re: Can't remove the screen lock by PIN and can't use the screen to receive calls

Qatrium — Sun, 21 Jun 2015 08:01:15 GMT

To enable None and Swipe options, you need to go to Settings -> Security -> Clear credentials. Then those options will become active again.

However, you should be able to take calls even when you have PIN security, can you describe what shows on the screen when you have an incoming call while screen is locked?

Re: Can't remove the screen lock by PIN and can't use the screen to receive calls

Thommo — Sun, 21 Jun 2015 08:35:43 GMT

Is your device encypted or do have an email address from a place of work that requires a higher level of security, If you answered no then try Settings then Apps then swipe to All then locate and open CredentialManagerService then tap on Clear cache and Clear data then reboot and test your security options have been reset

Re: Can't remove the screen lock by PIN and can't use the screen to receive calls

_alexdon_ — Sun, 21 Jun 2015 08:48:31 GMT

This has been asked too much since lollipop has been released. No one uses the search button:

/t5/Xperia-Z3-Compact/Unable-to-turn-off-PIN-code-on-lockscreen/m-p/982865#M10688

Re: Can't remove the screen lock by PIN and can't use the screen to receive calls

Plamen17 — Sun, 21 Jun 2015 12:31:38 GMT

Thank you all,

But what to do when "Clear credential " in is not enabled either ??? Unfortunately this is in my case.

and about incoming calls: When the screen is not locked, I can drag the green receiver to the right and thus to accept the call. The problem appears only wjen the screen is locked.

regards.

Plamen17

Re: Can't remove the screen lock by PIN and can't use the screen to receive calls

_alexdon_ — Sun, 21 Jun 2015 12:33:23 GMT

I think you have switched once to guest mode. What you can do is go to settings-users and remove guest.