topic Re: Voice Problem in Z Series

Voice Problem

shir — Sat, 23 May 2015 17:19:08 GMT

Recepient of my call gets wavery and broken words.

This is before 5.02 update. My network operator said it is a

hand set problem. Any solution to this problem

It is not even one month i purchased this phone

Re: Voice Problem

Uliwooly — Sat, 23 May 2015 17:32:36 GMT

@Shirosh

Settings > call settings > slow talk (is it on?)

Re: Voice Problem

shir — Sat, 23 May 2015 17:49:51 GMT

No it is off.

Re: Voice Problem

Uliwooly — Sat, 23 May 2015 17:59:10 GMT

@Shirosh

Do you experience this solely while using headphones ?

Re: Voice Problem

shir — Sat, 23 May 2015 18:03:59 GMT

No i dont use head phones.

The other person hears my voice in a shaky and vibrating manner.

My wife and son told me this. Also two three clients told me this.

Re: Voice Problem

Thommo — Sat, 23 May 2015 18:17:46 GMT

Do you have microphone noise suppression switched on and does this happen to every call made and received or just that number

Re: Voice Problem

Uliwooly — Sat, 23 May 2015 18:20:20 GMT

@Shirosh

This is a long shot but what if you boot on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Voice Problem

shir — Sun, 24 May 2015 04:42:18 GMT

Yes I have microphone noice suppression switch on.

This happens to all the people calling me or I calling them

I can clearly hear what the other person is calling

But the other person hears my voice in a wavery/ vibratory tone

with broken words.

Re: Voice Problem

Uliwooly — Sun, 24 May 2015 04:44:04 GMT

What if you disable it?

Re: Voice Problem

shir — Sun, 24 May 2015 06:41:30 GMT

I disabled it and the problem persists.

Re: Voice Problem

shir — Sun, 24 May 2015 12:56:48 GMT

I rebooted the phone in safe mode. But the problem persists.

SONY CAN YOU THROW LIGHT ON THIS.

Re: Voice Problem

Phy — Sun, 24 May 2015 19:22:07 GMT

Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: Voice Problem

Uliwooly — Wed, 27 May 2015 16:36:50 GMT

@Shirosh

Have you contacted your local Xperia care?

Re: Voice Problem

shir — Thu, 28 May 2015 04:35:41 GMT

I contacted the Local Sony Help Line. They said it could be temporary Network

problem. It does not appear to be handset issue. I contacted the local network

operator helpline. They said they will check again. In the meanwhile i installed the "speaker booster"

app and the microphone amplifier app. I can hear better but not of quality of Xperia L.

I ask my clients also whether my voice is clear. They are having no problem of hearing.

Thanks for reply.

Re: Voice Problem

Uliwooly — Thu, 28 May 2015 04:40:02 GMT

@Shirosh

Keep us updated

Re: Voice Problem

shir — Thu, 28 May 2015 10:10:50 GMT

It was not a network problem. I went to the Local Sony service center.

The madam at reception told that It could be Mic problem. It may take 4/5 days

Mic need to be changed. I may deposit my phone after backing up the same.

Thanks

Re: Voice Problem

Uliwooly — Thu, 28 May 2015 16:19:33 GMT

@Shirosh

Keep us updated

Re: Voice Problem

shir — Thu, 04 Jun 2015 14:11:51 GMT

Finally i gave the phone to service center.

Probably they reset and put software again.

Now it is working fine.

Issue is closed for present.