topic Re: Refuses to update with USB in Z Series

Refuses to update with USB

TheDukeofPrunes — Sun, 17 May 2015 16:39:24 GMT

Hello,

I'm a lifelong WP user, and only had my Z3 compact for about 3 weeks. PC Companion now keeps telling me to update the software (I think it is the 23.1.A.1.28 update, as it is currently on 23.1.A.0.726). Anyway, when it gets to the 'preparing your phone' the phone shuts down, and then the instruction is plug in the USB while holding the volume down button.

Nothing happens when I do that.

When I unplug it, the phone won't turn on again - I have to hold the power button down for about 10 seconds before it will turn on.

The only thing that happens when I plug in the USB while holding the volume down button is the notification light flashes from red to green very quickly.

Does anyone know what is happening here?

Thanks

Re: Refuses to update with USB

Uliwooly — Sun, 17 May 2015 16:44:13 GMT

Try connecting the phone directly to your computer > make sure to disable any antivirus and/or firewalls, your computer should recognize the phone or download the drivers needed.

@TheDukeofPrunes

Re: Refuses to update with USB

TheDukeofPrunes — Sun, 17 May 2015 17:06:51 GMT

Thanks for the reply. My PC does recognise my phone, and PC Companion works fine with it - it is simply the stage where I insert the USB while holding the volume down button that does not work

Re: Refuses to update with USB

Uliwooly — Sun, 17 May 2015 17:09:21 GMT

@TheDukeofPrunes

I've experienced this before

Restart the computer > disable both any antivirus and/or firewall > run PCC > try again, if that doesn't work then > try a different cable and/or usb port.

Re: Refuses to update with USB

Thommo — Sun, 17 May 2015 19:12:25 GMT

Sounds like a Flasmode driver issue - You may need to run PCC in compatibility mode

Re: Refuses to update with USB

_alexdon_ — Sun, 17 May 2015 20:37:06 GMT

Can you maybe take a look here?

/t5/Xperia-Z2/Why-updating-to-Lollipop-with-PCC-has-failed/m-p/986879#M28182

Re: Refuses to update with USB

00001 — Sun, 17 May 2015 21:22:16 GMT

Please connect my Sony e4

Re: Refuses to update with USB

Uliwooly — Sun, 17 May 2015 21:25:25 GMT

@00001

could you explain yourself?

Re: Refuses to update with USB

TheDukeofPrunes — Sun, 17 May 2015 22:18:40 GMT

Sorry I doubted you!

Worked fine that time after restarting, plugging into USB 2 intead of 3, and disabling Norton.

Re: Refuses to update with USB

Uliwooly — Mon, 18 May 2015 06:12:38 GMT

Excellent