topic Re: phone not ringing. in Z Series

phone not ringing.

stockyvillage — Mon, 20 Apr 2015 14:33:27 GMT

Got me baffled this one.phone is set to ring volume set to high.Rings for the first few calls then stops ringing and just flashes led light until I restart phone. Then above scenarios occurred again.This has happened with the 3 different firmwares I have flashed.Nordic 690 UK 726 3UK 726 PC companion doesn't help.Never happened on KitKat and a factory reset doesn't help either

Re: phone not ringing.

Curnow1 — Wed, 22 Apr 2015 06:23:34 GMT

Stock what about a software repair by pc companion, did you try?

Re: phone not ringing.

stockyvillage — Wed, 22 Apr 2015 07:17:14 GMT

@Curnow.I did say in my original post PC companion doesn't help and factory reset doesn't help

Re: phone not ringing.

mr_xzibit — Wed, 22 Apr 2015 07:54:28 GMT

does going back to 4.4 fix it stocky? I know you said it never happened on kitkat. But it will cement that it's a lollipop bug if going back fixes it.

Re: phone not ringing.

stockyvillage — Wed, 22 Apr 2015 09:09:25 GMT

#mr_xzbit.Yes if I flash back to KitKat it works no problems.Works on my Nexus Devices as well with no problems.That's what has me stumped.Its definitely a software problem

Re: phone not ringing.

Curnow1 — Wed, 22 Apr 2015 09:14:31 GMT

Oh right, my mistake. In this situation i think you should try going back to KitKat.
If you like the Lolipop more then do some easy but effective things.

1. Turn off the device, take the sim out (perhaps try cleaning the SIM) turn on the device and leave it for 10-20 mins then put the sim in.

2. Try turning on the device in safe mode and check if it happens

3. Try turning on and off airplane mode and make your value none then maximim. Also if your ringtone isnt a original from sony, you could try changing it to like Xperia ringtone.

The things i told you are solutions for some small glitches, i cant assure that these will work for you but give it a try.

Re: phone not ringing.

stockyvillage — Wed, 22 Apr 2015 09:31:25 GMT

Thanks @ Curnow have done all that before I did my resets and repairs and have Spoken on the phone to sony mobile care UK..They think its not hardware related. So basically I can send it off to them when I return from Spain next month.

Re: phone not ringing.

Curnow1 — Wed, 22 Apr 2015 09:44:03 GMT

Alright

Re: phone not ringing.

stockyvillage — Tue, 28 Apr 2015 07:49:52 GMT

OK did another reset using PC companion but this time I never let it install third party apps.Phone started ringing all the time again.I then individually installed 3rd party apps over a couple of days and everything is working phone rings all the time.Been running with all apps back on for a few days now

Re: phone not ringing.

mr_xzibit — Tue, 28 Apr 2015 15:35:22 GMT

Glad it working again buddy.

Re: phone not ringing.

stockyvillage — Tue, 28 Apr 2015 16:36:35 GMT

@ Mr_xzbit Thanks took a while to sort out but working as normal now.The reason it had me baffled was Z3 the Z3 compact Nexus 4and 5 all had the same third party apps on and only the Z3 had the problem

Re: phone not ringing.

mr_xzibit — Tue, 28 Apr 2015 17:02:01 GMT

Very odd indeed

Re: phone not ringing.

Vishwakarma — Sun, 03 May 2015 11:32:58 GMT

Could you please let me know if there's a solution of this problem?

I have Xperia Z1 Compact and I need to restart the phone everytime to get it to ring. I have factory reset and repaired the phone via PC Companion, still NO Go.

It rings for a couple of calls and then goes back to not ringing, very unpleasent experience.

Re: phone not ringing.

helzayat — Wed, 06 May 2015 02:08:09 GMT

Xperia Z3 here, same problem. Phone will ring after restart but then stop. Did factory restore, repair via PC Companion, still stops ringing shortly after restart.

I did notice that the silencing is selective: it seems numbers that I get more calls from go silent before unknown or infrequently calling numbers.

Never had this problem with Kit Kat.

Re: phone not ringing.

SomeQuickAdvice — Wed, 06 May 2015 08:47:22 GMT

@stockyvillage - What third party app was causing this?

@stockyvillage
@helzayat
@Vishwakarma

- Just to make it 100% clear, you are recieving the phone call, you just can't hear the ringtone, right?

- Do you guys have a ringtone saved on a sdcard?

- What sound mode do you use? "Priority" or "sound"?

- Will a reboot always fix the problem for the first few calls?

Re: phone not ringing.

helzayat — Wed, 06 May 2015 13:56:40 GMT

Yes, if I happen to notice the (faint) vibration or look at the screen, I can answer the call. Just no ringtone.

Originally was using a ringtone on sdcard. Tried two things: move my ringtone to phone memory and use that; switch to one of the Xperia ringtones. Neither seemed to make a difference in the lack of ringtone.

It seems as if a reboot fixes the problem every time, but it's hard to be certain because I can't ask everybody in my contacts to call me right after a reboot

Sound mode is set to "Sound"

Re: phone not ringing.

Rickard — Thu, 07 May 2015 08:24:58 GMT

Sorry to hear that you have issues with the ringtone.

Would it be possible for you to provide us with an eventlog from your phone when this happens?
To do this, first go to Settings -> About phone and tap "Build number" 7 times. This will enable a menu called "Developer options" under Settings. In this menu, enable the option called "USB debugging".
The next time you see the issue, go to Settings -> Developer options -> Take bug report.
When the event log has been created you will get a notification that you can tap to share to for example Google Drive. Please send me a private message here on the forum with link to the event log.

Also, have you set any personal ringtone to the contacts this happens with or does it happen with any contact/number?

Re: phone not ringing.

BitBull — Sat, 09 May 2015 14:27:14 GMT

Hi! I have the same problem! Still this problem can be watched in the menu of Setup - Sounds and notification messages: when pulling the toddler Rington not to be reproduced the sound though the standard tune is selected, and the "Pi" is even simple not to be reproduced. In case of audio control by a key at a side end face of phone the "Pi" is.

Re: phone not ringing.

helzayat — Sat, 09 May 2015 21:27:10 GMT

Was hoping to send an eventlog, but since enabling Developer Options and USB debugging, the phone has rung with every call! No restarts needed so far. Will grab an eventlog as soon as it fails to ring, if it does.

Re: phone not ringing.

stockyvillage — Mon, 11 May 2015 12:48:09 GMT

The apps causing it my case was Nexus sounds and ecid