topic Re: xperia z gyroscope problem in Z Series

xperia z gyroscope problem

gyroscope — Sat, 15 Feb 2014 12:48:45 GMT

Hi.please i need help.since the last update to 4.3 my gyroscope and proximity sensor are not working anymore.so the auto rotation and all games and apps that depends on gyroscope are useless.i have done the repair process on pc companion but still not working.note that there is no protective cover over the prox.sensor.

Re: xperia z gyroscope problem

eljay — Sun, 16 Feb 2014 08:59:09 GMT

Same here w/ my Xperia z, after switching to jb 4.3 I discover my gyroscope is totally idle at any point but my other sensors are still at ease, we need a fast response for this for being a loyal fan of Sony prod.

Thnks

Re: xperia z gyroscope problem

Nabeel — Sun, 16 Feb 2014 11:21:19 GMT

Hey there.

It's working perfectly fine on my phone running 4.3

Lol you put your username as gyroscope. Ok do this to check if your sensor is normal or not.

Download this app https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester and test all the sensors using it.

Or you can try it like this > dial *#*#7378423#*#* in phonepad/ dialpad > service tests > gyroscope > see if the values change if you shake your phone.

eljay Try a software repair to see if that helps you with the problem

Backup everything as it will erase all data on phone (sms, contacts,apps)
Update/Repair your phone via SUS

SUS ( Sony Update Service) ... download and install it on pc and follow the on-screen instructions

http://www.sonymobile.com/global-en/tools/update-service/

Re: xperia z gyroscope problem

xperiaz_gyrosco — Sat, 05 Apr 2014 10:15:32 GMT

Hi everybody.since i have updated my xperia z to 4.3 thr gyroscope and the proximity sensors are not working anymore.i have tried the repair process using pc companion and sus but the problem persists.note that i am using the sony cable.please help

Re: xperia z gyroscope problem

coolasrevi — Tue, 15 Apr 2014 17:00:47 GMT

Yes its happening in 101 only. so its not software issue. As i triedthe same in previous version.i didnt had that problem. to test . just use photosphere app from google. check if you can align to it accordingly

Re: xperia z gyroscope problem

Altercode — Wed, 16 Apr 2014 03:20:03 GMT

After putting the*#*#7378423#*#* and recalibration gyro is now working properly

Re: xperia z gyroscope problem

niddnet — Mon, 12 May 2014 07:37:03 GMT

Okay - it's a little late for me to join the party - however - "me too"!!

I've googled and better googled this, and found that there are similar problems with other Android devices (Nexus 7 particularly) - but thought I must be the only one with this issue on my trusty Xperia Z.

HOWEVER

Mine won't even calibrate!!

Gyroscope calibration - "FAILED! Please retry with following a product instruction - Error code = -1"

Accel calibration - "FAILED! Please retry with following a product instruction - Error code = -1"

Proximity calibration - FAILED! Please retry or your phone may not support this function - Error code = -98"

Further info - worked fine on the latest firmware - 10.4.1.B.0.101 for a few months - decided to wipe and re-install as phone was running sluggish (due to amount of installed junk!!) - after the re-install, this is what I get.

Other sensor apps say "waiting for device" on the sensors.

So - having previously run custom ROMs on other devices, decided to have a look at the system logs.

E/cal_data_manager(27964): Self-Test:ERR-Failed to enable accel
E/cal_data_manager(27964): Self-Test:ERR-Failed to enable gyro
E/cal_data_manager(27964): Self-Test:ERR-Failed to enable compass

A whole bunch of:

E/Sensors ( 851): HAL: ERR open file " " to read with error 2 (I added the quotes here for ease of reading)
E/Sensors ( 851): HAL:ERR can't read chip_enable

and....

E/Sensors ( 774): HAL:unknown compass id ©@@ÉÄDr@/─p☻ -- params default to ak8975 and might be wrong.

(this is just using USB debugging, and looking at logcat)

Re-installation of firmware has NOT fixed the issue, and the device will NOT re-calibrate. From the research I've done, and from the info I've read - it's because a small part of the filesystem (which is used to reference the sensors) is now corrupted - so it doesn't know what the sensors (or WHERE the sensors) are at.

So what IS wrong? How do we fix? With full access to the filesystem (i.e. root) I'm confident it'd be doable, but my linux knowledge lies more with basic admin than something like this!

Can I also please urge anyone with this, or who has previously had this, to comment, or at least 'me too' the post? I suspect it's probably wider-spread than we'd think...

Re: xperia z gyroscope problem

physicalattract — Sat, 26 Jul 2014 10:21:01 GMT

Last week, all my sensors were still working, but this week, possibly after an update to Android 4.4.4, my gyroscope and proximity sensor are not working on my Sony Xperia Z1 Compact.

I dialed *#*#7378423#*#* and went to the Gyroscope service test, the one with the green cube. There I can confirm that my gyroscope is not working, everthing stays zero. However, I do not see any 'calibrate' button. Am I looking in the right menu? How can I recalibrate my gyroscope?

Re: xperia z gyroscope problem

mokhzane — Tue, 05 Aug 2014 00:44:33 GMT

after updating the phone to jelly bean last time the gyro, accelerometer, compass all have stopped working. i have downloaded the function tester. And NO it still does not work.

Went into the service menu to test. Did NOt work also.
tried backup and factory reset via PC Companion. Still NO GO.

Updated to the new Kit Kat. STILL NO GO. FYI NO GO means the gyroscope, accellerometer and compass is not working after applying fix. All this happened during my phone is still withing the warranty period. Although I did report the issue in March 25 2014. i have a service request number 1-1151375485. honestly there have been several cases in which your support team is still unable to provide a fix in relation to this issue.

==================================================
Here is one of the link and the details given prior to the issue is well put. Such a shame to SONY.
/t5/Xperia-Z-ZL-ZR/xperia-z-gyroscope-problem/td-p/559629.

HERE IS THE ISSUE COPIED FROM THE USER's WRITINGS:
Re: xperia z gyroscope problem
Options
May

Okay - it's a little late for me to join the party - however - "me too"!!

I've googled and better googled this, and found that there are similar problems with other Android devices (Nexus 7 particularly) - but thought I must be the only one with this issue on my trusty Xperia Z.

HOWEVER

Mine won't even calibrate!!

Gyroscope calibration - "FAILED! Please retry with following a product instruction - Error code = -1"
Accel calibration - "FAILED! Please retry with following a product instruction - Error code = -1"
Proximity calibration - FAILED! Please retry or your phone may not support this function - Error code = -98"

Further info - worked fine on the latest firmware - 10.4.1.B.0.101 for a few months - decided to wipe and re-install as phone was running sluggish (due to amount of installed junk!!) - after the re-install, this is what I get.

Other sensor apps say "waiting for device" on the sensors.

So - having previously run custom ROMs on other devices, decided to have a look at the system logs.

E/cal_data_manager(27964): Self-Test:ERR-Failed to enable accel
E/cal_data_manager(27964): Self-Test:ERR-Failed to enable gyro
E/cal_data_manager(27964): Self-Test:ERR-Failed to enable compass

A whole bunch of:

E/Sensors ( 851): HAL: ERR open file " " to read with error 2 (I added the quotes here for ease of reading)
E/Sensors ( 851): HAL:ERR can't read chip_enable

and....

E/Sensors ( 774): HAL:unknown compass id ©@@ÉÄDr@/─p☻ -- params default to ak8975 and might be wrong.

(this is just using USB debugging, and looking at logcat)

Re-installation of firmware has NOT fixed the issue, and the device will NOT re-calibrate. From the research I've done, and from the info I've read - it's because a small part of the filesystem (which is used to reference the sensors) is now corrupted - so it doesn't know what the sensors (or WHERE the sensors) are at.

So what IS wrong? How do we fix? With full access to the filesystem (i.e. root) I'm confident it'd be doable, but my linux knowledge lies more with basic admin than something like this!

Can I also please urge anyone with this, or who has previously had this, to comment, or at least 'me too' the post? I suspect it's probably wider-spread than we'd think...
===================================================

My problem is exactly the same. unless SONY provides an explanation or a fix. I have to say. I will do everything in my power to influence people around me (to say the very least) that your product is no good. I mean if we have access to Google then its not a problem to convince people. All the phones problems is being addressed online and most of the fix is provided NOT by your technicians. And I am very dissatisfied with your customer service. Such bad service. Left me hanging because i could not get my phone fix within the warranty period.
This specific phone problem has never been addressed and rectified properly. NOT even your support staff can provide a solution via an internet fix. you can Google it. I mean the 3 main sensor (gyroscope,accelerometer, compass) defect issue is well known and you did not even try to have a fix for it? So yes. I hope that having me wasting my precious time writing this heart-aching dissatisfaction for purchasing the SONY XPERIA Z phone MAC 2013 with an issue that no solution is provided will produce a much better brain fart for you guys to have a fix for me and other people with good customer service. I mean. I will post this on every android community forum with print screen. SO yes. Please adhere to our request. Addressing it as it was your CEO's personal phone and rectifying it if not you should come up with a better solution. So **bleep** YOU SONY FOR MAKING MY LIFE MISERABLE. I have copied this complaint and will definitely post this on android community forum.
Sincerely,
Mokhzane Mohamed Ramly

Re: xperia z gyroscope problem

physicalattract — Thu, 07 Aug 2014 14:44:59 GMT

I mentioned two weeks ago that I experienced the same problems, but when I a few days later tried it again, it worked out of the blue. I am not sure if another software upgrade had occurred in the meantime, but I didn't do anything manual. Strange business... In any case, it seems to be software-related.

Re: xperia z gyroscope problem

Garry_Owen — Fri, 08 Aug 2014 06:48:55 GMT

I have the the same issue with the gyroscope not working, but also the accelerometer and proximity sensor not working. It seems to me unlikley that it could be a hardware component failure (all three fail at the same time?) Perhaps mine will 'mend' itself? If not I investigate the repair / replacment route.

Re: xperia z gyroscope problem

hemanng — Tue, 12 Aug 2014 17:39:17 GMT

me too !!! solved after resetting phon but again stopped !!

Re: xperia z gyroscope problem

Garry_Owen — Wed, 13 Aug 2014 07:30:38 GMT

Hemanng, did you do a factory reset?

Re: xperia z gyroscope problem

IceDefender — Thu, 14 Aug 2014 11:04:04 GMT

Does anyone have a solution to this yet.

Mine stopped working, I then did the recent android update, no joy.

It then started working for a few days and stopped again.

I get no response from gyro or accel in the service test.

Very annoying as my pictures don't rotate and google skymap has no idea where I am.

Sony needs to sort this.

Re: xperia z gyroscope problem

Garry_Owen — Thu, 14 Aug 2014 13:22:45 GMT

I have just done a factory reset and no joy.

did the service test just to confirm

*#*#7378423#*#* in phonepad/ dialpad > service tests >

gyroscope - fail

accellerometer - fail

proximity sensor - fail

getting ever closer to a warranty issue i'm afraid.... I'm trying to avoid loosing the phone for several weeks (my experience last time) but I think it will be the only alternative.

Re: xperia z gyroscope problem

rkjain — Fri, 15 Aug 2014 18:21:20 GMT

please help me. im facing the same issue
gyroscope, accelerometer and compass are not working
I even tried testing through *#*#7378423#*#*
but during testing the indicators did not change i.e. all were zero

kindly help as my phone is not in warranty

Re: xperia z gyroscope problem

MulhamSh — Thu, 11 Sep 2014 15:36:02 GMT

Hi, Same problem here

I've heard tha a new 4.4.4 update is rolling out so I'd like to know from people who got the update whether it's fixed or not

because I've flashed my device back to the old 4.3 firmware because of that and I don't want to update until I'm sure the gyroscope will be working

Re: xperia z gyroscope problem

falconPUNCH — Thu, 04 Dec 2014 17:09:10 GMT

Yeah, same problem here, proximity sensor misbehaving, accelerometer and the gyroscope, all three of them have gon haywire, tests fail and*#*#7378423#*#* doesn't register any change

Halp pls

Re: xperia z gyroscope problem

johnnykk — Mon, 12 Jan 2015 20:33:05 GMT

hello.

I have the same problem onmy xperia z3.

I used the phone on the pool, taking some pictures.. My phone works good but the accelerometer and gyroscope do not work properly.

I did the factory test *#*#7378423#*#* but all the test are negative

Re: xperia z gyroscope problem

Jcr1 — Tue, 20 Jan 2015 09:52:39 GMT

Anyone get any joy on how to fix it? The gyroscope on my Z3 stopped working a few days ago and had no luck doing a system repair. Avoid this phone, the build quality is terrible the screen smashed from a small drop that even a Iphone would of survived. Get the Z1 they're bullet proof and have a built in screen protector.