topic Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error in Z Series

Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error 505)

ThundiX — Sat, 11 Mar 2017 11:17:19 GMT

Hello,

I have the same problem described here https://www.reddit.com/r/SonyXperia/comments/5va768/z5c_cant_install_facebook_or_messenger_on_nougat/?st=j054zcd5&sh=1139dc5d . After update my Sony Xperia Z5 Compact to Android 7.0 (Nougat) I can't update my Facebook, Messanger or Site Manager App form Facebook. My girlfriend, same smartphone and android version, have the same problem. I tried to clear Playstore Cache, reboot, re-enable com.facebook.appmanager and com.facebook.system - nothing works. I also tried to make a fresh reinstall of these apps, but also error 505 - so I'm unable to install Facebook, Messanger etc anymore too.

Any ideas?

Thanks!

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

NeoBeum — Sat, 11 Mar 2017 12:23:19 GMT

My advice is to use a browser. Is better for battery life. Just force desktop mode on any browser, and then reenter the address for Facebook and make sure it's not m.facebook.com

Then just bookmark it.

I don't have any other solutions to your problem because I use Facebook via the browser. This lets me filter crappy Facebook ads aswell as blanket banning kim Kardashian.

I didn't like Facebook taking up 300mb off internal

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Sleipner — Sun, 12 Mar 2017 17:36:25 GMT

Hello! I have this same problem. I uninstalled facebook and messenger and now I cant install them again. I would really need this thing fixed asap. Im using Z5 Premium with 7.0 Nougat.

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Nitrovolnovka — Mon, 13 Mar 2017 09:48:47 GMT

The same here!

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

ny75 — Mon, 13 Mar 2017 12:16:33 GMT

+1 for me. I also tried the usual tricks as you wrote, nothing helped. Finally I did a backup / factory reset / restore on the phone (z5c) then I was able to install fb. (BTW the xperia backup to SD card and restore worked quite good, a lot of my installed application were restored sucessfully with all settings.)

Nevertheless I spent a total of 2-3 hours to solve this fb+messenger problem.

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

ThundiX — Tue, 14 Mar 2017 21:55:25 GMT

Official answer from sony: Make a factory reset. Beause I don't think facebook or sony will change the problem with an update (both companies contacted) I reset my smartphone - it needs hours to configure all apps as before.. This is was not the espected reaction to a problem many users get by an update from sony. I think my next device wouldn't be any more a sony...

The sony restoring function don't save the most apps in my case. Google news, Paypal, Whatsapp and many more have to installed again from playstore.

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Rahja — Thu, 30 Mar 2017 15:45:01 GMT

I have this same problem.

Can anyone find a solution without restoring factory settings, please help me if you can solve the problem without restoring factory settings:smileycry::smileycry:

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Tue, 04 Apr 2017 18:43:04 GMT

Hi everyone

I have the same issue on my Xperia Z5 dual

After nougat 7.0 update, can't update Facebook app, download ends in Google play but install can't be done it displays 505 error

Same thing with Messenger

I tried to install from apk but the same error occurs

I think that's affecting all Z5 handset with nougat

The solution is factory reset it will roll back Facebook app but can't install messenger

Hope Sony will fix it very soon

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Rahja — Tue, 04 Apr 2017 18:46:23 GMT

Sony Have Fix send to me

now i'm not have any problem

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Tue, 04 Apr 2017 18:49:09 GMT

Hi Rahja

Would you please explain how is that

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Rahja — Tue, 04 Apr 2017 19:02:21 GMT

On the same day I reported my problem # 505. It was almost three days ago, several hours after I was notified, I got an update for Google play servic and the update did not last for a few seconds. After that I tried to install Facebook again and already succeeded

Thes is Screenshot 2 m ago

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Rahja — Tue, 04 Apr 2017 19:04:18 GMT

I think this update will come to you too, but it needs some time ... My advice to you is not to restore factory settings .. Be patient for a few days and will come solution.:smileysmileythumbsup:

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Thu, 06 Apr 2017 16:54:38 GMT

Dear Sony

Is there any update for Google play service which could correct the 505 error when installing Facebook or messenger apps on my Sony Xperia Z5 with android 7.0 nougat

Please I feel like I have bought a cheap phone not a high end and a flagship one

Please help

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Wed, 12 Apr 2017 12:16:55 GMT

It seems that Sony has no interest in its customers since they have already paid their devices.

The online support is weak and answers like the caller is dumm and novice

Hope there will be soon an update with correct files system

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Fri, 21 Apr 2017 12:25:25 GMT

Hi guys
I ask all those who are facing the same issue to post it, maybe Sony will react with an update to correct

Thanks

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

crismadit — Sat, 22 Apr 2017 21:13:21 GMT

I have the same problem but nobody can help me. I have talk with google, with sony but nothing, the only solution seems the reset

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Ali076 — Sun, 23 Apr 2017 04:55:14 GMT

I had the same problem but it's not phones fault. Uninstall the app and try to re-download. Don't forget to clear cache..

Can't update Facebook and messenger

keithvassallo — Tue, 25 Apr 2017 16:26:13 GMT

my Z5 is having issues with facebook and messenger after it updated to nougat. the device will not update facebook and messenger apps through playstore. all other apps update just fine. i tried clearing cache and data as per many advises but to no avail. i also tried to uninstall and re isnstall facebook but after uninstall, the app would not install back. i also tried to download the app not from playstore but did not work. any help please

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

keithvassallo — Tue, 25 Apr 2017 16:37:38 GMT

do you mean that you fixed your problem?/

i tried re installing but could not succeed. which app cache did you clear?

thanks

Re: Sony Xperia Z5 Compact Android 7.0 Nougat: Can't install or update Facebook or Messanger (Error

Bborhen — Thu, 27 Apr 2017 12:41:19 GMT

Hi everyone

The issue can be solved only by a firmware update from Sony

The problem is with 2 system process which can only be deactivated but can not be removed and they causes the problem

Those system process are:

com.facebook.appmanager

com.facebook.system

Sony must react with an update or at least with a patch