https://community.sony.ee/t5/z-series/the-headset-does-not-work-when-they-call-me/m-p/3524360#M100208 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/993823">@Alfoborja</A>,</P><P>Welcome to the community,</P><P>Sorry to hear about this issue <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ee/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /> Let's see if we can help resolve it.</P><P>This sounds software related, the first thing I suggest would be to boot the handset into Safe Mode and then test it.</P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A></P><P>Follow the instructions above on how to perform this task.&nbsp;</P><P>Let me know if the issue is gone when in safe mode.</P> Tue, 18 Apr 2017 01:46:39 GMT Jake-SonyXperia 2017-04-18T01:46:39Z https://community.sony.ee/t5/z-series/the-headset-does-not-work-when-they-call-me/m-p/3524359#M100207 <P>The handset does not work after having a headset connected, a call comes in and the headset connector is removed and the normal call is not heard. Now I need to activate the loudspeaker so that the headset is disabled.</P><P><EM>Google translate</EM></P> Mon, 17 Apr 2017 02:54:45 GMT https://community.sony.ee/t5/z-series/the-headset-does-not-work-when-they-call-me/m-p/3524359#M100207 Alfoborja 2017-04-17T02:54:45Z https://community.sony.ee/t5/z-series/the-headset-does-not-work-when-they-call-me/m-p/3524360#M100208 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/993823">@Alfoborja</A>,</P><P>Welcome to the community,</P><P>Sorry to hear about this issue <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ee/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /> Let's see if we can help resolve it.</P><P>This sounds software related, the first thing I suggest would be to boot the handset into Safe Mode and then test it.</P><P><A href="https://community.sony.co.uk/t5/c-sonymobile/safe+mode/pd-p/safe_mode" class="lia-product-mention" data-product="187-1">safe mode</A></P><P>Follow the instructions above on how to perform this task.&nbsp;</P><P>Let me know if the issue is gone when in safe mode.</P> Tue, 18 Apr 2017 01:46:39 GMT https://community.sony.ee/t5/z-series/the-headset-does-not-work-when-they-call-me/m-p/3524360#M100208 Jake-SonyXperia 2017-04-18T01:46:39Z