topic Re: Wrong color of Xperia 5 II display in 5 Series

Wrong color reproduction of the Xperia 5 II display

Pavel.i — Wed, 16 Dec 2020 19:07:44 GMT

When the display brightness is lowered, the color turns green. The effect is pronounced from 1/5 to the minimum brightness and affects mainly light shadows. The effect is more visible at 120Hz, so if I switch 60/120 in the menu, I immediately see the difference in the color of the interface field!
It does not depend on the mode settings (Creator / Standard).
I have done a hard reset and software restore through the Xperia Companion app. It did not help.

I went back to the store and compared it with the sample from the display case. On the right is my phone.

Re: Wrong color of Xperia 5 II display

CosmicTomato — Tue, 03 Nov 2020 13:30:02 GMT

Sounds like a fault with the display mate, you may need to get it looked at.

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 14:26:55 GMT

Is this a hardware problem?

Re: Wrong color of Xperia 5 II display

CosmicTomato — Tue, 03 Nov 2020 14:47:52 GMT

Seems so, I mean if its been that way since purchase and you haven't changed any white balance settings, you know if no software update or downloaded file caused this, also since the software repair didn't repair it, it's more likely to be a hardware issue.

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 15:21:35 GMT

1. Checking the settings

2. Safe Mode
3. Full factory reset
4. Software recovery via app
Nothing helped

I did not find this shortcoming immediately, because in bright light everything is fine.

Re: Wrong color of Xperia 5 II display

CosmicTomato — Tue, 03 Nov 2020 15:56:57 GMT

Where did you buy it from?

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 16:42:02 GMT

Official seller in Moscow. I've already contacted them. Waiting for a response

Re: Wrong color of Xperia 5 II display

CosmicTomato — Tue, 03 Nov 2020 17:12:32 GMT

Yeah I was gonna suggest contacting a tech agent of theirs before checking your repair options, must still be in warranty, being a new device and all.

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 17:28:01 GMT

Repair is the last, extreme option. I need an exchange. Although I have a good copy in optics, next time I may not be lucky elsewhere

Re: Wrong color of Xperia 5 II display

RottenFoxBreath — Tue, 03 Nov 2020 17:29:12 GMT

The "green" tint is sort of normal, and does happen across all brands at low brightness.

I bet they w ill put it down to panel variances, and within normal spec.

You might want to read up on oled green tint at basically 0 brightness.

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 17:58:18 GMT

I've heard about similar problems with LED displays. But does it depend on the instance? Look at the photo

"Inspired by Master Monitor color reproduction from Sony’s professional technology, used in leading Hollywood studio productions, now you can experience unprecedented color accuracy with our new Creator mode "powered by CineAlta" to bring content to life exactly as it was envisioned."

Hmm

Re: Wrong color of Xperia 5 II display

Pavel.i — Tue, 03 Nov 2020 18:19:14 GMT

Is it possible to recognize this as sort of normal if:
1. The photo on the left is a normal specimen and the difference is visible.
2. Looked at how my wife's Samsung S20 works. ... Lowered display brightness, 60 Hz, 120 Hz ... All is well.

This will be a bad precedent.

Re: Wrong color of Xperia 5 II display

Pavel.i — Thu, 26 Nov 2020 19:51:33 GMT

Через три недели ожидания я получил ответ от Центра информации для клиентов Sony Xperia : "это допустимое отклонение в цветопередаче."

After three weeks of waiting, I received a response from the Sony Xperia Customer Information Center: "this is the permissible deviation in color reproduction"

Re: Wrong color of Xperia 5 II display

Pavel.i — Fri, 27 Nov 2020 13:59:21 GMT

I am obliged to report that I received a response from the service center. My smartphone has been repaired by reinstalling the software. When they bring it to me, I can check if it is

Re: Wrong color of Xperia 5 II display

Pavel.i — Thu, 03 Dec 2020 23:13:37 GMT

Unfortunately, nothing has been fixed 😫

Проблема не решена. Прошел месяц.

Re: Wrong color of Xperia 5 II display

CosmicTomato — Fri, 04 Dec 2020 11:58:49 GMT

They deemed as normal? touch luck this is, mate.

Re: Wrong color of Xperia 5 II display

Pavel.i — Mon, 07 Dec 2020 15:40:56 GMT

It was a pretty expensive lottery ticket

Re: Wrong color of Xperia 5 II display

Pavel.i — Mon, 07 Dec 2020 15:38:50 GMT

Representatives of Sony company, are you reading this thread?

Re: Wrong color of Xperia 5 II display

Pavel.i — Wed, 16 Dec 2020 19:06:25 GMT

My smartphone was found to be defective. Sony company promises to exchange it. Waiting ...