topic Re: Sony Xperia 1 keep restarting after Dec 17 update in 1 Series

Sony Xperia 1 keep restarting after Dec 17 update

m-happy — Tue, 17 Dec 2019 10:56:23 GMT

Hi Team;

kindly i need your support as i have Sony Xperia 1 that request to restart after installed Android 10 update

after that the phone keep restarting, so please advise.

thanks

Re: Sony Xperia 1 keep restarting after Dec 17 update

Strampke — Tue, 17 Dec 2019 12:02:38 GMT

There is a possiility that the update wasn't successfull.

Prepare:

Backup contents
Backup photos
Create separate backups from within your chat apps like Signal, WhatsApp etc.
Charge battery > 80%
Open the Support App on your device and learn how to do a software repair. (which is difficult when it keeps restarting)

Repair the software using Xperia Companion.

General tip: Explore the Support app on your device, there's a wealth of information inside.

Re: Sony Xperia 1 keep restarting after Dec 17 update

m-happy — Tue, 17 Dec 2019 12:57:08 GMT

Thank you for reply .. but the issue that i face the phone keep restarting without even open the Home screen. so how i can backup my data and repair the software to solve the issue ?

thank you for your help

Re: Sony Xperia 1 keep restarting after Dec 17 update

Strampke — Tue, 17 Dec 2019 13:06:36 GMT

You're right, didn't realise that.

Try this.

Start the phone by pushing power, then hold vol-down and keep pressing.

The phone will start in safe mode.

Maybe that offers a remedy to your problems as well.

Let me hear how that went.

Re: Sony Xperia 1 keep restarting after Dec 17 update

m-happy — Tue, 17 Dec 2019 13:31:05 GMT

unfortunately the phone still keep rebooting

Re: Sony Xperia 1 keep restarting after Dec 17 update

SAWIG — Tue, 17 Dec 2019 20:23:13 GMT

Mine does something similar when I chech for Google Play system updates. Seems like there is a bug there.

Edit now mine is restarting too since I just received the Dec 1 Play updated.

Re: Sony Xperia 1 keep restarting after Dec 17 update

Strampke — Tue, 17 Dec 2019 21:18:14 GMT

So you were able to reboot into safe mode?

You could see Safe mode in the lower left corner?

You also tried to start up without SD and SIM in the phone?

Then probably there is a self installed app interfering or something in the update went wrong.

Try this:

Connect your device with computer through USB

When starting up you will see a notice asking you if connection to computer is OK.

When you got past that point then copy DCIM directory to your PC (to save your photo's)

Another thing to try is Xperia Companion to backup the contents of your phone. (if it works)

When all else fails:

Power off phone, start Xperia Companion, do software repair.

On first screen tick: my device cannot be detected or started, or is a SmartWatch 3