topic Son in X Series

People can't hear me when I make or receive calls

Merse16 — Tue, 14 Mar 2017 16:01:31 GMT

When I make or receive a call on my new Xperia x compact people complain that they can't hear me. I have taken it back to where it was purchased, carphone warehouse, 3 times now but whenever they test it they say it works. They have ran a diagnostics test and sent it back to Sony who can't find a problem. They said it could be the sim so I took it to my carrier Vodafone who tested the sim and it worked fine. Looking at this forum this seems a fairly common problem. Have reset it etc. Any thoughts Mr Sony?

Re: People can't hear me when I make or receive calls

CameronT — Thu, 16 Mar 2017 01:20:41 GMT

Hi @Merse16, welcome to the community.

I am sorry to hear about the experience you are having.

In your testing, have you tried another SIM in the phone? Also, does it make a difference if you put them on speakerphone?

Re: People can't hear me when I make or receive calls

Stass — Fri, 24 Mar 2017 05:40:07 GMT

Hi, I'm having the same problem, what do you recommend I do?

Re: People can't hear me when I make or receive calls

Israelesco — Mon, 27 Mar 2017 00:50:20 GMT

Hello, I am new in the forum and I am here because I have the same problem with my new Xperia Z3 + . I bought it this month by ebay, but when I received it and check the device status, I warned that People can't hear me when I make or receive calls but I do and I also hear my voice on the handset. I checked the status of the microphone and it works correctly. So try to call using the handsfree and with this the call is successful.

Re: People can't hear me when I make or receive calls

MacMux — Mon, 27 Mar 2017 13:22:17 GMT

I suffer the same problem. Sometimes, not always, when I start a phone call the other people tells me that they can not hear me while I am hearing them right. Then I redial and the comunication works fine. It is really strange.

Re: People can't hear me when I make or receive calls

GVS70 — Fri, 31 Mar 2017 16:49:31 GMT

Exactly the same problem. Cannot talk thru microphone in regular fashion, because makes me not audible. Talking on speakerphone makes me audible for my caller, but I can almost not hear them! On headset I can speak to callers.

Have reset factory settings, tried starting in Safe mode, repairfunction of Xperia Companion did also nothing. Strange, is common enough problem since 2012.

If I have to give phone for repair it will cost me 50 euros for examination only! (regardless of fixng phone) I just bought phone three months ago, and am not amused by these extra costs!

Re: People can't hear me when I make or receive calls

Merse16 — Thu, 06 Apr 2017 07:37:11 GMT

Tried the sim in another phone in the Vodafone shop and worked fine. Seems it is definitely a hardware issue. What do Sony support suggest now as this is a new phone and I have reported the problem without resolution more than 5 times.

Re: People can't hear me when I make or receive calls

Buhirmon — Thu, 06 Apr 2017 20:52:50 GMT

Same problem here. The microphone work allright when tested with the diagnostic app, but during calls it seems to be set at minimum level or mute (sometimes people can hear something, most of the time they can't, but it's never loud enough to be understandable).

I strongly suspect the last system update, as I think the problem began after I installed it.

Re: People can't hear me when I make or receive calls

Merse16 — Mon, 24 Apr 2017 06:27:31 GMT

Hello Xperia care

Any thoughts on this?

Re: People can't hear me when I make or receive calls

PFWindibank — Sat, 29 Apr 2017 18:44:01 GMT

Also having the same problem but would rather not have to return the phone. No problems when using a headset. Any help Sony???

Re: People can't hear me when I make or receive calls

Sndubbelok — Wed, 03 May 2017 19:50:38 GMT

Hi all,

I have the same problem as a few of you above. The microphone doesn't work in call, although i can hear the other person fine. Then i press the speaker Button which makes the other person hear me, but makes them sounds like they are quite far away from their Phone.

Booting in safe mode made no difference, neither did the diagnostics find anything faulty.

Not being able to speak with anyone almost renders the phone useless. If there is a fix please share here.

Re: People can't hear me when I make or receive calls

Tarikalkawa — Tue, 16 May 2017 00:23:30 GMT

Hi everyone, I'm having the same problem here as well. I can hear people, sound is a bit low but fine, they can't hear me well, according to them it's like I'm covering the mic with my hand or speaking under water...

I've only bought the phone 2 days ago, only yesterday stating making calls to find this problem, as an old Android use I've tried everything possible, apps, settings, after the new update which my phone downloaded as soon as I switched it on, the noise reduction feature is removed and instead you can now only control the sensetivity of the mic which can't work for all situations and the auto mode isn't the best.

When I tried to use another phone to call mine, today, the person speaking voice's was low, the background noise is not hearable at all so as the voice of the speaker is lowered as well. Ran diagnostics and all is working fine, surprisingly when I tried recording my calls to test, when I play them back the sound is okay (not amazing) but when the other person recorded the call my voice was unclear, muted and it's like I'm humming when I'm not raising my voice...the more the noise the more my sound is lowered and unrecognizable.

To me, it seems like a software issue, I'm handing in my phone tomorrow to the shop I bought from so he can send it to check if there is a hardware failure.

I switched from LG G4 because it was huge and over heating to a phone I can use with one hand and fits perfectly in any pocket but I'm starting to regret this decision.

Please fix this issue or at least send a reply or something because this is really annoying.

Re: People can't hear me when I make or receive calls

pj147 — Thu, 01 Jun 2017 09:48:41 GMT

This is sad to read. Many years ago I owned an Xperia Mini Pro which had a known problem with the earpiece. Rather than risk swapping it for another one, I returned it and got an Xperia Mini instead. This phone used to get quite hot when used with Google Navigation, then one day while using Google Navigation, it lost connection to the mobile network and never regained it.

I got it repaired under warranty, but in the meantime bought an Xperia Ray. This was the only Xperia device (along with the X8) that never caused me any problems. So I had a 50% success rate with Xperia phones.

After moving to some very reliable Motorola phones, I was considering coming back to the Sony fold with the beautifully proportioned X Compact. Now I have read this thread and am thinking "maybe not".

Son

Sxp1 — Tue, 20 Jun 2017 09:53:54 GMT

No sound when receiving a phone call I need to use the speaker to hear my caller.
I already reset without improvement.
Do you have any suggestions?

Re: People can't hear me when I make or receive calls

Maying — Wed, 09 May 2018 14:57:29 GMT

Same mine too. Till now it's not fix. I'm facing same issue.

Re: People can't hear me when I make or receive calls

Matt72 — Sat, 11 Aug 2018 10:43:31 GMT

I have had exactly the same problem with both xa2 phones I have had. I can hear the other person clear as a bell but they cannot hear me. Come on Sony, why is this such a persistent problem? Surely you should have taken steps to deal with this by now? This is the first Sony phone I have bought and looks likely to bethe last if these issues aren't sorted

Re: People can't hear me when I make or receive calls

Strampke — Mon, 13 Aug 2018 17:11:46 GMT

Did you follow @CameronT 's

advice?

And did you follow the steps from the FAQ

Re: People can't hear me when I make or receive calls

Western28 — Sat, 15 Sep 2018 13:12:30 GMT

People say they can't hear me when I make or 're ieve

Re: People can't hear me when I make or receive calls

Western28 — Sat, 15 Sep 2018 13:14:30 GMT

How do you check the status of the michrophone

Re: People can't hear me when I make or receive calls

fuffi — Thu, 20 Sep 2018 17:04:01 GMT

Same issue here: low or no sound at all from mic during calls. I have to shout near the mic during conversations. When tested in diagnostic the mic seems fine, and also audio on video recordings is fine. Looks like a noise cancelling software issue during conversations only. C'mon Sony you can make something better i guess...