topic Re: Weak Network Signal (UK, EE) in XZ Series

Weak Network Signal (UK, EE)

djp2k17 — Wed, 08 Mar 2017 21:22:22 GMT

I have only had my XZ about a month or so now, previously had a Nexus 6. On the Nexus 6 I had places where I go that had full 4G signal, but on my XZ in the same places it's mainly 1-2 bars. I contacted my provider EE & they sent me a new sim card to try, but that hasn't sorted it out. I contacted Sony customer care, who said to try the software repair for my phone, which I have done, but still nothing.

Is anyone else having the same problem?

Re: Weak Network Signal (UK, EE)

CameronT — Thu, 09 Mar 2017 00:46:21 GMT

Hi @djp2k17,

I am sorry to hear about this.

Can I just check if you have tried all the troubleshooting here?: http://support.sonymobile.com/global-en/xperiaxz/faq/No-network-coverage/

Re: Weak Network Signal (UK, EE)

djp2k17 — Thu, 09 Mar 2017 12:35:53 GMT

I have tried all of what is listed there. I was advised to send the phone off for repair, but don't want to potentially have to pay the £20 odd it may be if nothing is found to be broken on the phone.

Re: Weak Network Signal (UK, EE)

CameronT — Fri, 10 Mar 2017 00:16:09 GMT

@djp2k17,

If nothing in that troubleshooting has resolved the issue then it is more likely to be a hardware fault. Sending it off for repair is really the only thing left to do.

Re: Weak Network Signal (UK, EE)

djp2k17 — Fri, 10 Mar 2017 22:40:47 GMT

Hopefully you can answer this, why if the phone is within warranty does Sony charge you for return of the phone if no fault is found?

Re: Weak Network Signal (UK, EE)

CameronT — Mon, 13 Mar 2017 00:18:58 GMT

@djp2k17,

Most likely they charge a fee for no fault to pay for the time that the repair agent used to assess the device, along with postage. Warranty will differ from region to region though so you will be best to ask your Local support team that.

Re: Weak Network Signal (UK, EE)

john_winston — Tue, 21 Mar 2017 22:55:37 GMT

I'm selling mine as the signal is so poor on my commute. I get a couple of minutes weak signal on my iphone SE most mornings - the XZ drops out constantly during the journey. It's a definite and regrettable design flaw. I can cope with the less than stellar battery and the horrible processing of low light camera pics, but the low signal is a killer.

Re: Weak Network Signal (UK, EE)

Sunking1011 — Wed, 22 Mar 2017 10:47:38 GMT

My XZ constantly drops signal too. I can sit and look at my phone and the signal bars will go from 4 to 1 then back to 4 in a constant cycle. If I have a weak signal to start with then it drops out completely. Driving down the motorway I regularly have zero signal when previous iPhones have rarely dropped out. It seems to be a design flaw and no doubt you will be charged the £20 and have your phone returned to you with 'no fault found'.

Re: Weak Network Signal (UK, EE)

djp2k17 — Wed, 22 Mar 2017 21:22:45 GMT

I have sent it off via Carphone Warehouse being where I bought it from & it's been "repaired" very quickly making me think that no fault has been found. I should hopefully get it back this week or next.