topic Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro in XZ Series

My phone has no network connection i tried everything i can im really dissatisfied with your product

Luck-Zee — Sat, 19 Oct 2019 07:59:57 GMT

My phone has no network connection i tried everything i can im really dissatisfied with your product

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Jonas — Wed, 23 Oct 2019 14:24:39 GMT

Hi @Luck-Zee, very sorry to hear about this.

Have you tried with a different SIM card in the device to make sure that your SIM card is not defect? If you haven't done that, please do and you can just borrow one from a friend, colleague or family member and see if you can get a network connection.

If you have already done this, try searching for networks manually in the device. Settings > Network & Internet > Mobile networks > Advanced > Network operators.

Let me know if that helps!

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

CD5 — Wed, 06 Nov 2019 19:55:07 GMT

Been fighting no network connection for a few months. I can pull the SIM and stick in other phones and all works perfect. Stick it in my sony XZ2 compact and nothing. Bang the phone on a table and maybe get it to work. So I bought a new XZ2 compact thinking it was a hardware issue. New phone does exact same as old phone, but of course when I pull the SIM and stick in other brand of phone it works perfect. Need some help please...

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Jonas — Fri, 08 Nov 2019 11:09:01 GMT

Hi @CD5, sorry to hear about this.

It does sound very weird that it would be exact same fault on a new device, but of course, there can be defects even on new products.

Have you had the chance to try with a different SIM card in any of your Xperia XZ2 Compact devices? I know it sounds strange, but it's a pretty easy test as almost everyone have nano SIM cards these days.

Let me know if that makes any difference!

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

CD5 — Tue, 12 Nov 2019 00:09:02 GMT

I have indeed tried other SIM cards, to no avail.... We have four XZ2 Com pacts at our office: two work flawless and two seem to be on the fence about showing up for work. I have read online about XZ2compact phones that have the same symptoms, in and out of signal and same for SIM card recognition, but as yet I have no idea of the fix.

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Jonas — Wed, 13 Nov 2019 15:16:46 GMT

Hi again @CD5,

It can be related to the hardware as the SIM card reader can be defect.

Let's do like this, if you take one of the devices that can't recognize the SIM card and perform a software repair on this device using Xperia Companion. This will at least let us know if the software is the cause or not.

Just remember to backup the data since the software repair will delete all data stored on the internal storage of the device.

If it still doesn't work, get in touch with the Local support team in your market and they will arrange a repair for the devices.

Feel free to keep me posted as I'm very interested to see what the cause of this is.

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

DarkSkyJim — Mon, 18 Nov 2019 00:57:24 GMT

Had the same problem with my new XZ2 Compact. Get on a wifi network, go to Settings => Network & Internet => Internet Settings. Accept the permission request. When download completes, restart the phone. After doing this, my SIM started working and I had voice, text and internet.

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Jonas — Tue, 19 Nov 2019 11:53:08 GMT

Hi @DarkSkyJim, thank you for the tip!

In general, the Internet setting should only affect mobile data and the MMS service so it sounds very strange that it worked for you after doing this, but I'm very glad it did and I'll keep this in mind!

Thanks a lot for sharing this and have a fantastic day!

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Maike1 — Sat, 30 Nov 2019 13:59:12 GMT

I have now for nearly 2 weeks the same issue. I did actually put another SIM Card into the phone and it would not work either. When I put my SIM card into another phone it worked, so it must definitely the hardware or software of the XZ2 Compact that is the problem. Is this at all related to the software updates that came out recently for the phone? My husbands phone is working fine with the same network provider and bought roughly at the same time. Any ideas why I have no furhter connection to call, text or go online with mobile data?

Re: My phone has no network connection i tried everything i can im really dissatisfied with your pro

Jonas — Tue, 03 Dec 2019 12:23:58 GMT

Hi @Maike1, sorry to hear about your phone.

I haven't seen any other reports about this regarding the latest update at least.

Is the SIM card recognized by the device and you have to enter the PIN code for it when you restart or start-up your device? If it is, do you find any networks if you do a manual search in Settings > Network & Internet > Mobile network > Advanced > Automatically select network switch to disable automatic network selection. The device searches for available networks > select a network in the list that appears.

If you can't find or can't connect to any of the available networks, try performing a software repair using Xperia Companion, but remember to backup your data with the same program before you start with the repair.

As a last resort if the above doesn't help, get in touch with your Local support team and they will assist you with having the device sent in for repairs.

Keep me posted!