topic Music volume keeps going down in XZ Series

Music volume keeps going down

Flender — Tue, 29 Nov 2016 00:11:46 GMT

I keep my phone in my pocket and play my music but everytime I walk about the volume reduces all the way down to nothing. I would assume that the volume button is being pressed down accidentally as I walk, but I'm not wearing tight trousers and I've tried putting the phone in different pockets and turning the phone to face into my body and also away from my body and nothing helps. Everytime I walk the sound goes right down to nothing I don't understand it. I've kept my Xperia Z for the last 3 years in my pocket while playing music and never once had this problem, it's really beginning to annoy me now. Anyone else getting this?

Re: Music volume keeps going down

MarlonUk1 — Tue, 29 Nov 2016 01:10:32 GMT

Are you playing the music on full volume? The audio optimisation will adjust the volume after a few hours of playing loud music, you can disable this feature on settings /sound and notifications /accessory settings

Re: Music volume keeps going down

Flender — Tue, 29 Nov 2016 07:08:20 GMT

No not full volume, and it happens immediately.. I'll set the volume, walk a few steps and the sound goes down to nothing as I walk. I turn the sound back up start walking again and the sound goes back down.

Re: Music volume keeps going down

Jonas — Tue, 29 Nov 2016 08:00:31 GMT

Hi @Flender, I'm sorry to hear about your phone and I understand this has to very frustrating.

Does this happen only when you walk or does it happen when the phone is put on for example, a table or if you are holding it in your hand?

Could you please try and use the same headset when either holding your phone in your hand or putting it on a table and see if you experience the same behaviour?

If you are using a case try to remove it and see if there is any change when you walk with your phone.

Let me know how it went!

Re: Music volume keeps going down

sbouget — Thu, 11 May 2017 07:36:07 GMT

I have the same issue :

When I play music with deezer App for instance (with jack or by bluetooth), the 3 or 4 first musics are played with correct volume. But After some times, the volume down automatically.

I must do pause and play to have the correct volume.

And it starts again to be down after 3 or 4 music...

(no case, and the problem occurs even when the phone is on a table)

Re: Music volume keeps going down

Jonas — Fri, 12 May 2017 12:58:00 GMT

Hi @sbouget, sorry to hear about this.

You mention that you have to pause and play the song again to have the same volume as the first 3 or 4 songs, is the volume still at the same level as the first songs when you adjust it with the volume keys on either your headset(s) or the buttons on the side of your phone?

Have you tried and see if this occurs when using the loud speaker in your? If you haven't, I would recommend doing so.

You can also try and play a couple of videos/songs in the Youtube application using your headset (both Bluetooth and cable) and the loud speaker and see if you experience the same behaviour that the volume is turned down automatically after a couple of songs.

Let me know how it went!

Re: Music volume keeps going down

moaiz3 — Tue, 13 Feb 2018 18:10:01 GMT

HI
Please do help me i am facing the same problem with my Xperia Z5

The sounds automatically goes to none

Thanks

Re: Music volume keeps going down

Jonas — Fri, 16 Feb 2018 11:20:17 GMT

Hi @moaiz3, sorry to hear about this.

Could you please get back to me with some further information? For example, if this only occurs when using a headset?

You can also try restarting your device in safe mode, so we can make sure that a downloaded application isn't the cause of this.

Let me know how it goes!

Re: Music volume keeps going down

moaiz3 — Fri, 16 Feb 2018 11:43:39 GMT

It occurs when ever I'm playing any audio with and without Earphones either I'm listening to audio files or YouTube even in whatsapp audio

Okay, Sure will try the safe mode

Thanks

Re: Music volume keeps going down

Jonas — Tue, 20 Feb 2018 13:17:57 GMT

Thank you for the information and you're welcome!

Have you had the chance to try your device in safe mode yet? If you have, was there any change?

Keep me posted!

Re: Music volume keeps going down

Justinsh — Tue, 17 Apr 2018 16:47:31 GMT

Its happening to me only with headphones in is there a fix please help

Re: Music volume keeps going down

Jonas — Thu, 26 Apr 2018 11:02:37 GMT

Hi @Justinsh, sorry to hear about this.

Have you had the opportunity to try with a different pair of headphones? It could be related to the headphones that you have as you do not experience this behaviour when using the speakers in the device.

You can also try restarting your device in safe mode, so we can rule out that a downloaded application is the cause of this behaviour.

Let me know how it goes!

Re: Music volume keeps going down

EllieJones — Sat, 15 Sep 2018 18:51:50 GMT

Hi mine is doing the same, lowering volume randomly, with headphones in, while using phone speaker, it's not just music either it does it with any media such a youtube, I thought it may fix it's self after latest update but nothing. If I pause it and play again it goes straight back up. Very frustrating! Please help us

Re: Music volume keeps going down

Jonas — Mon, 17 Sep 2018 08:28:33 GMT

Hi @EllieJones, sorry to hear about this, must be very frustrating.

Have you tried what I suggested in my earlier post and restarted your device in safe mode?

If you haven't done that, please do so and report back!

Re: Music volume keeps going down

Hi170 — Mon, 08 Oct 2018 17:36:13 GMT

Hello, I've had this problem for quite a whlie too. I'm on A Samsung Galaxy Tab 3 and my volume always seems to go down after about 10-20 minutes of using my headphones (TMLs) I've looked through multiple websites but cannot seem to find an answer. I mostly have my volume all the way up, but it doesn't turn it down all the way, just to a very low volume. I know it's not the headphones because I use them for my laptop too and have had no issues at all. It also only ever happens when I'm using the built in music player for Samsung. Please help!

Re: Music volume keeps going down

Jonas — Mon, 22 Oct 2018 14:35:25 GMT

Hi @Hi170, sorry for the late reply!

I will not be able to assist you with a Samsung device, as this forum is only for Xperia devices.

Safe mode is an Android feature though, so you could try restarting in that and see, but past that, I won't be able to provide any support for your Samsung tablet, so please get in touch with their support!

Re: Music volume keeps going down

Lexeus — Fri, 02 Aug 2019 20:07:36 GMT

Hi,

I don't know if there already is a fix for the problem, my sony experia x is behaves like this:

With the headphones on, whenever the cable near the headphones microphone is moved the volume turns down.

I'll try the safe mode and give you more feedback on this as soon as i know a sony tech support Angel is still out there trying to help ^^

Re: Music volume keeps going down

Jonas — Wed, 07 Aug 2019 08:17:03 GMT

Hi @Lexeus, welcome to our forum!

That sounds very strange. Are there any volume controls on the actual headphones, or is it just a normal play/pause button?

If you have another wired headset you can try with that one, since I haven't actually heard about that exact behaviour before and it can be the headphones that is doing this, but hard to tell right now.

Let me know how it goes both in safe mode and with a pair of different headphones/headset!