topic Re: Google Smart Lock does not work. in XZ Series

Google Smart Lock does not work.

MadbooM — Tue, 17 Apr 2018 05:12:26 GMT

Google Smart Lock does not work.
I have rebooted myself when I connected xz2c to my PC.
Google Smart Lock does not work after that.

There is nothing on the Smart Lock settings screen.

Re: Google Smart Lock does not work.

Viktor_1983 — Wed, 18 Apr 2018 05:37:06 GMT

Same here, I thought it's due to dismissing smart lock feature during first setup, and now I cannot enable it for any bluetooth device/location. Smart lock (google) is enabled as a trust agent for me.

Re: Google Smart Lock does not work.

Mayday_mayday — Wed, 18 Apr 2018 12:15:35 GMT

Remove/disable smart lock from trusted agents under setting > security, restart your device and enable it again

Re: Google Smart Lock does not work.

Viktor_1983 — Thu, 19 Apr 2018 05:08:58 GMT

Wow, that fixed it. Thanks!

Re: Google Smart Lock does not work.

Yekollu — Thu, 19 Apr 2018 06:12:34 GMT

People have been complaining from XZ1 days but Sony has not taken notice yet....

Re: Google Smart Lock does not work.

Mayday_mayday — Thu, 19 Apr 2018 06:29:04 GMT

Happy to hear that

Re: Google Smart Lock does not work.

Robert1115 — Fri, 25 May 2018 14:25:39 GMT

Evidently, this is not a solution to the problem: it's a workaround, since the problem reoccurs frequently. There seems to be a correlation between a reboot and this problem: a reboot should be done only after disabling Smart Lock (Google) as a trust agent. Then after the reboot it must be re-enabled. You guys wanna laugh? I complained with Sony. After sometime the "customer care" agent referred me to the Greek support team, because he was from the UK and I am in Holland. I complained to him that the Greek site is completely in Greek, which I don't speak. His anser: use Google Translate. Later, I discovered the Dutch support team. There support didn't go any further then: I am sorry you feel disappointed about us. We suggest you do a software repair (which basically is the same as a factory reset). the suggestion is of course nothing but a way to get rid of the client, since many users have this problem. Sony should offer a real software repair: Repair your faulty software instead of insulting your customers with fake customer care.

Part of the chat transcript with Sony's "customer care":

Jessie J

02:28:13 pm

The Smart Lock feature may not be available in every market, country or region. Keep in mind that Smart Lock as a security feature is less secure than a pattern, PIN, or password. and as you are contacting the UK support we are not aware of the feature is available within Netherlands or not however your feedback has been taken into cosideration of course to get the issue sorted if it is a common issue
And I'd recommend you to double check with Netherlands support regarding is the feature is available in your market or not
Regional chat team https://support.sonymobile.com/gr/contactUs/	02:29:06 pm

Robert M. Berendsen

02:34:45 pm

isn't that Greek?

Jessie J

02:35:01 pm

Yes, they support Netherlands
Is there anything else I can help with in the meantime?

Robert M. Berendsen

02:35:37 pm

access to my account?

Jessie J

02:36:10 pm

Which account?

Robert M. Berendsen

02:37:10 pm

What's more: I can't access may Sony Mobile account. First it said it was locked and I need to reset my password. After I did that, it said: (in Dutch): "currently unavailable, Please try again later".
2:11 pm
I am really getting the feeling I should never have switched from Samsung to Sony.

Jessie J

02:38:48 pm

This is also the regional website we are only aware of the UK website issues we have no access to get this issue fixed so I'd recommend you to discuss that issue with the chat team of Greece

Robert M. Berendsen

02:41:28 pm

the greek site is in greek. I don't read greek.

Jessie J

02:41:42 pm

Translate the site to English through Google

Robert M. Berendsen

02:42:03 pm

Are you aware that a copy of this chat will be posted online by me?
Are you kidding me?
Is this the service Sony is proud of to offer?
forget it: the site is: https://support.sonymobile.com/nl/contactUs/	02:43:25 pm

Re: Google Smart Lock does not work.

najodleglejszy — Fri, 25 May 2018 14:45:10 GMT

I'm fairly sure it's an issue with Google Play Services, not Sony software, as this also happens on other phones

https://passport.mobilenations.com/?u=eNpVTktuwyAUvAuLLG2DDcYvirqo1AO03Vsv8Nyg2AYBUVJVuXtN2i66mxnND0HBVwIugEWyLpLJ4yXObJ9AaWCnnEOCup58vCypwtVG76yhNUecK-OXeqVrpDB_VuEUnqw__PFdOMhB9ZIPpYur__3jYmXR22237Y5CCW1kOwzUWzkZlFpcIirkatJTX3wdsOQyFbgl0Dz-FZCdXwvRpf_DpUzxsddcMHt-e30Z3_2ZNsMRml-VbsFF_Ik54FL0QvOm7fb3bwZRVIA,

https://forums.androidcentral.com/samsung-galaxy-note-8/832761-smart-lock-keeps-disappearing.html

Re: Google Smart Lock does not work.

Midtown999 — Fri, 14 Sep 2018 22:19:44 GMT

I have found this to be only a temporary fix at least for my xz2 compact. HOWEVER, I just got a software update from Sony today ,(9/14/18) and smart Lock trusted places were showing . They weren't before. Fingers crossed. They weren't before. Could it be fixed?

Re: Google Smart Lock does not work.

Midtown999 — Sun, 16 Sep 2018 14:14:44 GMT

This is just a very temporary fix. Within a matter of hours they smart Lock trusted places will disappear again

Re: Google Smart Lock does not work.

Midtown999 — Sun, 16 Sep 2018 14:16:17 GMT

Temporary fix .Trusted sites will disappear again after a few hours. At least they do on my xz2 compact that is less than 6 months old

Re: Google Smart Lock does not work.

cerb114 — Thu, 04 Oct 2018 08:14:24 GMT

sorry for my english

I share my experience.

In my case it was an app related problem. I had same trouble with smart lock as you mentioned. I sow that an application crashed every reboot.

As I removed the app I sow no more smart lock stop!

the app was quik (gopro).

So I think you can look for app that in any way interfering with smart lock (or trusted agents), remove it and try.

greeting