topic Re: Mobile data has run out in XZ Series

Mobile data has run out

Taus1 — Fri, 03 Nov 2017 20:52:05 GMT

Hi, guys I dont know if anyone of you is experiencing this problem but after the android oreo update I am unable to use my mobile data I keep on getting a notification saying mobile data has run out even though I haven't exceeded the limit of my mobile data. I have also tried turning off the data usage warning but that did not help :'( . Is there a fix for this even ?

Re: Mobile data has run out

Uliwooly — Fri, 03 Nov 2017 21:36:20 GMT

@Taus

could you post a screenshot of the message?

Is this a pop up or is it in a form of text/SMS/MMS ?

Re: Mobile data has run out

TeodorMetodiev — Thu, 09 Nov 2017 07:56:06 GMT

Hello all,

Yesterday I also recieved the same notification at the notification bar, that my "Mobile data has run out", even thougth I have not reach my mobile data limit yet. When I click on the notification it rederect me to my mobile operatior web page to show me the mobile data consumption, which I have not reach and the notification still did not disappeared after I clicked it. Also some of my applicaitons didn`t wanted to start up, saying the I cannot log on. I restarted the phone and the problem has gone, but who knows will this happen again and it will be really frustrated if I have to restart my phone every time.

My phone is also with the new Android Oreo.

Best regards,

Teodor Metodiev

Re: Mobile data has run out

Papadanz — Sun, 12 Nov 2017 01:33:11 GMT

Same here. I googled and looks like this is a common oreo problem.

Hope it will get fix soon..

Re: Mobile data has run out

Avril — Sun, 12 Nov 2017 04:03:30 GMT

me too.even if turn to 15G ,warning are coming…

Re: Mobile data has run out

LeonardoDeKenji — Tue, 21 Nov 2017 10:29:17 GMT

Me too. Want to be go back Android 7

Re: Mobile data has run out

_alexdon_ — Wed, 29 Nov 2017 10:10:39 GMT

@LeonardoDeKenji @Taus @Avril @Papadanz @TeodorMetodiev

Do you still encounter this if you remove the limit? To do that, follow the below steps:

Settings > Network & Internet > Data usage > Mobile data usage > tap the cogwheel and make sure that "Set data limit" is turned off.

Re: Mobile data has run out

Cun-cun — Sun, 10 Dec 2017 13:42:29 GMT

Hi all,

Same goes for me. I havent exceeded my mobile data limit and yet the notification keep on popping up. I dont restart my phone though, theres an option to "download settings for internet" under mobile networks. But still after a day or less than a day, the notification pops up again. Really hope they will give a fix soon as it really is irritating. I checked my settings and yes i did not set any mobile data limit.

Re: Mobile data has run out

shnryn — Thu, 04 Jan 2018 00:19:21 GMT

I also encountered the same problem. Is there a solution for this? Can the xperia companion fix this problem? tia

Re: Mobile data has run out

Victoriatsm — Wed, 31 Jan 2018 19:46:43 GMT

Hello you have probably resolved your problem but I have the exact same problem but I have the Sony Xperia XZ not premium phone and I have had this problem before which I had to go through settings to find a setting to sort it out which worked but it has happened again and I have no idea how to sort it out as if I turn my data on it says "mobile data has run out" the same as yours and I get a monthly amount of data of 3GB and I haven't even used 1GB yet. I'm not sure what update I am on e.g. Oreo as I cannot remember how to find what update I am on. I have factory reset my phone and nothing has changed which is very annoying. I would really appreciate it if you could help me in any way please. Just to let you know I have factory reset as I have said, I have restarted my phone, updated it, turned it off and held the on/off button at the same time of the volume up button until it makes 3 beeps and continuous beeps and nothing has helped. I'm sorry for the long message.

Re: Mobile data has run out

stanlykubrick — Thu, 01 Feb 2018 12:59:05 GMT

Not sure if any of this will help but here goes:

Go to settings > Network & Internet > Data usage > under "Mobile" tap on "Billing cycle" > make sure that "Set data limit" is turned off.

You may want to turn off "Set data warning" also. YMMV

Re: Mobile data has run out

najodleglejszy — Mon, 05 Mar 2018 12:39:59 GMT

I was in contact with my local support and they mentioned that this will be resolved in the next software update.

Re: Mobile data has run out

doel03kri — Mon, 26 Mar 2018 12:45:38 GMT

Halo Brother

i have same problem, until now still haven

is there any solution? or any software update from Sony ?

Re: Mobile data has run out

Hakkinen3k — Tue, 27 Mar 2018 03:47:08 GMT

Crappy Sony software...again. I have a bigger problem can't reconnect data if deactivated I have to restart phone.