topic Re: XZ1 compact Freezes or restarts in XZ Series

XZ1 compact Freezes or restarts / reboot itself

Charlie030 — Wed, 11 Oct 2017 13:56:35 GMT

My XZ1 Compact has been freezing or restarting / reboot itself since a few days, if I use whatsapp or make a call by re-dial, not always but very often. Yesterday during using whatsapp, whatsapp freezes and i tried a restard it took nearly 10 minutes restarting phone.

Today i started a call via re-dialing from call history, my phone restarts from alone.

Does anyone has the same problems ?

Re: XZ1 compact Freezes or restarts

DanJam — Thu, 12 Oct 2017 13:56:26 GMT

I have the same problem with the XZ1 (not compact). I find it happens more often when opening and trying to use the camera app (but its not limited to just the camera like you say). The phone will randomly freeze then restart itself.

Does anyone know of a fix to this or are we waiting on Sony to realise an update?

Re: XZ1 compact Freezes or restarts

Charlie030 — Sat, 14 Oct 2017 15:15:15 GMT

@DanJam wrote:
I have the same problem with the XZ1 (not compact). I find it happens more often when opening and trying to use the camera app (but its not limited to just the camera like you say). The phone will randomly freeze then restart itself.
Does anyone know of a fix to this or are we waiting on Sony to realise an update?

Now it happens every day restart or freeze during using different apps like whatsapp, netflix, amazon ,camera, try to call some one, my mic is sometimes not working, my headphones sometimes not working, volume buttons sometimes not react..... this phone feels like buggy software.

Re: XZ1 compact Freezes or restarts

najodleglejszy — Sat, 14 Oct 2017 15:24:02 GMT

@Charlie030 try booting into safe mode and check if for example the problem with the camera or volume buttons persist. if nothing changes, then you might want to perform software repair using Xperia Companion.

Re: XZ1 compact Freezes or restarts

Charlie030 — Sat, 14 Oct 2017 15:25:39 GMT

@najodleglejszy wrote:
@Charlie030 try booting into safe mode and check if for example the problem with the camera or volume buttons persist. if nothing changes, then you might want to perform software repair using Xperia Companion.

The problem is it happens randomly, i cant force it and i also tried a factory reset.

Re: XZ1 compact Freezes or restarts

najodleglejszy — Sat, 14 Oct 2017 15:52:23 GMT

@Charlie030 software repair might still help as it downloaded a fresh copy of software after resetting your phone, in case that the software on your phone is corrupted.

also, did you by any chance put your phone in the water?

Re: XZ1 compact Freezes or restarts

Charlie030 — Sat, 14 Oct 2017 18:29:24 GMT

@najodleglejszy wrote:
@Charlie030 software repair might still help as it downloaded a fresh copy of software after resetting your phone, in case that the software on your phone is corrupted.
also, did you by any chance put your phone in the water?

why repairing after factory reset ???

You mean my downloaded software or generally, because it also happens sometimes when i plug in my sony headphones or starting camera or just want change the volume (originally preinstalled android software)

And iam not the only one with these problems with xz1 compact, a lot of people has also the same problem --> http://bit.ly/2id2oGu

And why you write putting phone in water your answers are not really helpful and iam not a rookie.

Re: XZ1 compact Freezes or restarts

najodleglejszy — Sat, 14 Oct 2017 19:56:40 GMT

@Charlie030 software repair wipes your phone, downloads fresh software copy, and installs it on your phone, which might be helpful if current install is corrupted. just something worth trying.

I asked about phone being exposed to water, because water damage can make button malfunction and cause reboots.

I'm sorry that you don't find my attempts at troubleshooting unhelpful, I'm a volunteer and thought that I'd try and assist you on this Saturday evening, since you asked for help with an issue that you couldn't resolve yourself.

Re: XZ1 compact Freezes or restarts / reboot itself

Timbo84 — Sun, 15 Oct 2017 08:47:50 GMT

I have the same problem. I took my phone back to the shop but could not replicate in store.

It is hugely irritating.. Is it just gremlins in the system for early android 8?

Re: XZ1 compact Freezes or restarts / reboot itself

Kanan77 — Sat, 21 Oct 2017 17:11:06 GMT

hiya everyone... i also have an issue with making calls from the recent callers list menu and the phone restarting... its happened a few times and i think its a bug with the early build of android O (build 8.0.0) ... once we get a few more patches i dont see this being an issue and i feel it is defintely software related... a factory reset would probs not help this issue... to avoid the phone restarting i just call contacts out of my contacts list instead of the recent callers list... also i have used WhatsApp voice calls without issue so far... i am sure Sony is working on a fix for this in a future update...

Re: XZ1 compact Freezes or restarts / reboot itself

Profyler1 — Tue, 24 Oct 2017 10:15:51 GMT

Got my first reboot today. phone was completely still, i was not playing with it

My first xz1c (that i had to give it back) also rebooted once.

weird...

maybe android 8.1 should be pushed faster...

Re: XZ1 compact Freezes or restarts / reboot itself

Keyakizaka46 — Sat, 28 Oct 2017 10:47:34 GMT

Yep many times, sometimes while I was playing games, made my efforts of an hour into dust... Sometimes making phone calls. The least stable software for Sony phone I've used in recent years.

Re: XZ1 compact Freezes or restarts / reboot itself

LDB — Sun, 29 Oct 2017 22:58:46 GMT

@Charlie030 wrote:
My XZ1 Compact has been freezing or restarting / reboot itself since a few days, if I use whatsapp or make a call by re-dial, not always but very often. Yesterday during using whatsapp, whatsapp freezes and i tried a restard it took nearly 10 minutes restarting phone.
Today i started a call via re-dialing from call history, my phone restarts from alone.
Does anyone has the same problems ?

Problems with Oreo are many, but because sony does not allow you to go back to the previous version ....? softweare is bad and unstable and nobody will announce when they will correct the provleme.

Re: XZ1 compact Freezes or restarts / reboot itself

Keyakizaka46 — Mon, 30 Oct 2017 10:16:32 GMT

Yep, now cannot make/answer calls properly, alarm clock doesn't ring sometimes, camera app force quiting sometimes. It is almost a faulty product. I am confident to say we are not the only ones, look at these customers complaints on Carphone warehouse... I know that is software issue, but it doesn't matter until Sony solve it.

Re: XZ1 compact Freezes or restarts / reboot itself

JustJJ — Mon, 30 Oct 2017 16:20:09 GMT

I am so glad I'm not alone! I bought a XZ1 earlier this month, and moved my info across, seemed ok but every so often it would freeze... it happened across a few different apps, but I couldn't really replicate it with any success. Until I started using voice search. Pretty much almost every time I use this, it just stops responding and then a minute or so later, the phone reboots - Very frustrating. I also had some weirdness when making calls (call waiting style beeping on some calls when there was no call waiting), and also issues connecting with the jack to hook up to the car for music. I took it into Vodfone and they hooked it up to diagnostics, but every test they ran it crashed and rebooted the phone. So as it was within 30 days, they replaced the phone with another XZ1... so far, ok (only 2 days in), but it still crashes when using voice search and reboots... so I'm wondering if this is more of an Oreo issue and I just need to wait for updates?

Re: XZ1 compact Freezes or restarts / reboot itself

Andrej123 — Tue, 31 Oct 2017 11:02:38 GMT

Do you all use the Gboard keyboard?

Re: XZ1 compact Freezes or restarts / reboot itself

AlphaUrd — Wed, 01 Nov 2017 12:31:08 GMT

I have the same issue with my XZ1 Compact where it would restart when it freezes, other occasions I would get that message when an app is unresponsive so I can close it or wait for it. The reboot seems like a countermeasure for these freeze issues just like my old Xperia Z2 when it shuts down if it got overheated. The issue is why do these apps freeze and become unresponsive all the time (I have purchased and started using mine on 29th of October, literally just four days ago) and most likely for my case is when I use Google assistant voice commands and features. I'd say "ok google" to have it unlock my phone and call someone but it doesn't resopnd or unlock my phone so I turn google assistant manually and press the home button to enter a voice command and that's when it freezes and restart. After restart I tried to do all this again but it worked just fine after the reboot. I'll try to do the repair software someone suggested on Xperia companion and will post again if issue is resolved.

Re: XZ1 compact Freezes or restarts / reboot itself

Keyakizaka46 — Thu, 02 Nov 2017 10:26:24 GMT

Based on my observations, there is a very high chance of causing it with Google apps, especially Google assistant, and Chrome sometimes.

Re: XZ1 compact Freezes or restarts / reboot itself

AlphaUrd — Thu, 02 Nov 2017 10:31:08 GMT

It's especially most often when you use any voice features. It occured today as well when whatsapp froze as I tried to send a voice note and then it rebooted. After reboot voice note worked fine.

Re: XZ1 compact Freezes or restarts / reboot itself

friendofsony — Fri, 03 Nov 2017 13:41:55 GMT

I get several reboots every day but only while at work connected to the WiFi there. WiFi at home causes no problems. My workaround is to disable WiFi when at work. I've gotten no reboots when WiFi is off.