topic Re: Sony Xperia XZ mobile data/internet connection problem. in XZ Series

Sony Xperia XZ mobile data/internet connection problem.

Nascar20015 — Sun, 21 May 2017 20:09:14 GMT

Yesterday i updated my Sony Xperia XZ to the 7.1.1 version of android nougat. Previously I didn't had any problems with my internet connection except some wifi problems because i wasn't able to connect to my own wifi router (other phones can do that but my not) and i still have that problem after update , but after that update i can't even connect to mobile data so away from home im basically without any connection to internet..

Someone has any advice/resolution for it? .Connected to internet via mobile dataStill connected but nothing shows up ..

Re: Sony Xperia XZ mobile data/internet connection problem.

CameronT — Mon, 22 May 2017 00:59:11 GMT

Hi @Nascar20015, welcome to the community.

Try going to Settings > More > Internet Settings. This will re-download and re-apply your APN settings.

Re: Sony Xperia XZ mobile data/internet connection problem.

Nascar20015 — Mon, 22 May 2017 07:26:10 GMT

Still not works , tried what u wrote and nothing changed except wifi problem.

Re: Sony Xperia XZ mobile data/internet connection problem.

CameronT — Tue, 23 May 2017 00:05:21 GMT

@Nascar20015,

Check with your phone network provider. Make sure that the APNs saved under Settings > More > Mobile Networks > APNs (Access Point Names) are all correct.

Re: Sony Xperia XZ mobile data/internet connection problem.

CodyWanKenobi — Fri, 05 Jan 2018 13:45:08 GMT

I have the same exact problem and none of the suggested solutions help..

Re: Sony Xperia XZ mobile data/internet connection problem.

Alyzza1 — Wed, 07 Mar 2018 18:59:11 GMT

Cannot recommect to any wifi connection

Re: Sony Xperia XZ mobile data/internet connection problem.

CCARRIER — Fri, 27 Jul 2018 16:18:14 GMT

I have had my Experia phone for several years but only now have experienced the inability to get internet service. Because of it, since June I have not been receiving email messages, not able to upgrad some of my apps, etc. My IT folks at work have told me I need to take it to an expert who can see what has gone wrong with the phone. Usually, my own IT folks have been able to solve any problem I've brought to them but not this time. Seems like something went wrong with this capacity of the phone at some point.

Re: Sony Xperia XZ mobile data/internet connection problem.

Chris1314 — Sun, 05 Aug 2018 18:56:27 GMT

Having the same problem, sometimes works with a reset, (holding volume up and power) but only lasts a few minutes if that.

Re: Sony Xperia XZ mobile data/internet connection problem.

Evacool — Mon, 12 Nov 2018 03:36:02 GMT

Had the same problem, found that my APN settings had been reset, followed this link to put them in again and works fine now

https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/What-is-the-Telstra-APN-WAP-setting-for-my-mobile-phone/ta-p/251575