topic Re: W995 wifi problems in XPERIA archive

W995 wifi problems

Mon, 16 Aug 2010 20:23:10 GMT

My W995 has no problem connecting to any wireless network I've tried it with so far - WPA and open networks have connected, and the green wireless icon pops up. However, I can't use the connections to access the internet and when I check the information, the IP address is always beginning 169, so the phone couldn't get an IP address. Is there a problem with DHCP on this phone?

I have tried manually setting an IP address, gateway and DNS addresses and this has NOT solved the problem. The green wireless icon still pops up but I cannot use the connection to access the internet.

I ran the update service yesterday so I think the software is up to date.

How can I fix this please? Thanks.

Re: W995 wifi problems

Dr_Chris — Thu, 19 Aug 2010 13:00:45 GMT

If you go to Settings-Connectivity-Internet settings-Allow local conn.: This should be turned on for Wi-Fi, Bluetooth and USB connections to function.

Re: W995 wifi problems

Sun, 22 Aug 2010 12:07:47 GMT

Thanks, but I have already done that and it hasn't made any difference. It has worked briefly since I first posted, but I don't know why because I didn't change anything, and it isn't working right now. The PC I am posting from is connected wirelessly to the same router, so the router isn't the problem.

Re: W995 wifi problems

Dr_Chris — Sun, 22 Aug 2010 15:08:33 GMT

You can try a Master Reset, as this should clear up any glitches in the software that may be causing the problem. It will also return the settings back to the original factory settings (which should be correct for Wi-Fi connectivity), so remember to back your phone up if you decide to this.

Re: W995 wifi problems

Sun, 22 Aug 2010 21:10:52 GMT

I have tried that. I even did an update again to be sure. I've got 1215-7995 R1HA035 091210. Tried wifi with manual and automatic IP setting. With automatic it again ended up with a 169... IP address. With manual IP the IP was set properly but I still got 'communication error' when trying the bundled browser.

Re: W995 wifi problems

Dr_Chris — Sun, 22 Aug 2010 21:21:26 GMT

In that case, contact/return to SE for repair.

Re: W995 wifi problems

Dr_Chris — Fri, 27 Aug 2010 18:38:36 GMT

I'm back again because exactly the same thing happened to me today and the problem was fixed like this: switch off WiFi on mobile and also shut down & switch off the power to PC&Router.Leave it all off for a few minutes, then switch everything back on and reconnect your mobile to the router via Wi-Fi.

Hope this works for you as well.Of course, you can only do this with your home router or one you have physical access to.

Re: W995 wifi problems

Mon, 30 Aug 2010 14:47:04 GMT

I have exactly the same problem and none of the above works. My phone is brand new, it connects to my wifi but there is no internet connection just the the error. I have searched the Internet and other people have the problem but no solution. What do we do? Is this a Router problem? I have a LinkSys that works fine with the lap tops and netbooks. Is this something to do with WPA2 security?

Re: W995 wifi problems

Dr_Chris — Mon, 30 Aug 2010 15:46:19 GMT

The security on my router is WPA Personal, as are most protected networks, and have no problem using the internet over Wi-Fi on the W995 either with my router or at hot-spots, except for that one time I mentioned previously.I can't see it being a router security setting issue and, since software and master resets don't work, it's more likely to be a hardware defect in some of the W995's which should be covered by the warranty.However, it might still be worth trying the "repair phone" option via PC suite, just in case!

Re: W995 wifi problems

Mon, 30 Aug 2010 20:19:46 GMT

I experience a similar behavior on my W995 (operator 3-branded).

No problem connecting to a WiFi, but the phone will only use the mobile network if I use the built-in browser.

But if I use another application (Opera Browser, Facebook app, google maps, e-mail etc.) the WiFi connection is beeing used.

After quiting any of the above mentioned applications, I am able to use the WiFi with the built-in browser.

I'm able to test this, since I have bad (none) reception in my apartment:

Connected to WiFi, no network: not able to use the built-in browser (no problem using a 3rd-party browser)

Connected to WiFi, with network: able to use the built-in browser, but with mobile network

Re: W995 wifi problems

Wed, 29 Sep 2010 16:17:24 GMT

my w995 also having wifi problem~~ but its diferent~~ my w995 cannot search wifi connection..its juz show seaching only~~ izzit hardware problem

Re: W995 wifi problems

Dr_Chris — Wed, 29 Sep 2010 16:23:17 GMT

It could be a hardware problem.Does the Wi-Fi automatically come on after you restart the phone, even though it was switched off before you turned off the phone? My W995 does exactly that and cannot find any network, just like yours.It's now at the service centre because everything I tried didn't work.

Re: W995 wifi problems

Thu, 30 Sep 2010 18:53:34 GMT

Hi Oscar,

I have just bought w995 and have experienced the same problem as you using installed application through WIFI.

I have tried all different options like static ip and dmz on the router, but nothing helped.

Sollution seems to be quite simple. I have found it on the following forum:

http://forums.se-nse.net/topic/45252-w995-wifi-connection-issues/

You must to "create" an internet account in your w995:

Menu > Settings > Connectivity(tab)> Internet Settings
and in:

Menu > Settings > Connectivity(tab)> Streaming Settings

"Create" - I mean only name it and save, without any settings.

After this all aplications like: Opera mini, Googlemaps, Youtube are working....!!!

Cheers... Romek

Re: W995 wifi problems

Fri, 01 Oct 2010 04:14:32 GMT

yup~~ problem same like urs.. how much for da repair damages~~

Re: W995 wifi problems

Dr_Chris — Fri, 01 Oct 2010 08:53:27 GMT

It's covered under the warranty.

Re: W995 wifi problems

Fri, 01 Oct 2010 19:20:46 GMT

I have tried building the dummy internet session on my w995 and for the first since I had the phone a month ago the WI-FI works! Thank you for this excellent advice.

Re: W995 wifi problems

Sun, 14 Aug 2011 23:51:50 GMT

hey there, i also have the same problem, when i click on the wifi option,turn on wifi, then connect to my wifi server. it seems that its connected. so then i go to t-world (internet browser) to connect to thw wifi internet, and this comes up.....

Communication error. Try again, turn off Wi-Fi or contact your provider for support.

have you had this pop up before?

Re: W995 wifi problems

Fri, 19 Aug 2011 20:20:36 GMT

I've been wroking on this problem, driving me crazy... I have a house wifi connection to the W995, status green and good. WPA security.

Got suspicious when I found I could use the Youtube app online (via Wifi, no mobile signal at home) - So I assumed it was the browser? or something related to it.

So here's my latest discovery....

If I click on the Sony 'PlayNow' button in the main menu it opens the browser to Sony's site. So I'm thinking (again) how come the browser works now? After the Sony page has finished loading, I clicked on options>go to> bookmarks etc... and IT WORKS, like the browser ought to.