topic Re: Vivaz Pro Cannot Touch Screen in XPERIA archive

Vivaz Pro Cannot Touch Screen

Sat, 09 Jul 2011 09:06:33 GMT

URGENT Suddenly I cannot select anything by touching the screen on my Vivaz Pro. So I cannot make calls or send texts. Does anyone have any ideas how to resolve it please ? I have tried removing battery and putting it back.

Re: Vivaz Pro Cannot Touch Screen

Dr_Chris — Sat, 09 Jul 2011 09:14:14 GMT

http://www.sonyericsson.com/cws/support/mobilephones/downloads/vivazpro?cc=ie&lc=en I suggest you use the SE update service to update/re-install the software, as the phone has to be switched off.Remember to back up your phone data on PC/PC companion/memory card beforehand.

Re: Vivaz Pro Cannot Touch Screen

Sat, 09 Jul 2011 10:58:07 GMT

Thanks, I have done that but it does not help.

It looks like I will have to get a new phone and it certainly won't be one made by Sony Ericsson.

Re: Vivaz Pro Cannot Touch Screen

Dr_Chris — Sat, 09 Jul 2011 11:02:29 GMT

You can also try a phone repair with PC companion as a last resort.

Re: Vivaz Pro Cannot Touch Screen

Sat, 09 Jul 2011 11:05:51 GMT

I am not sure what you mean by Phone Repair. That is not an option on my PC Companion software. I did do a reset to Factory Defaults and that did not help, and it lost all my settings of course.

Re: Vivaz Pro Cannot Touch Screen

Dr_Chris — Sat, 09 Jul 2011 11:11:27 GMT

A phone repair ends with a software re-installation, but if you don't see that option with PC companion (the phone needs to be switched off for the repair, as with the update procedure), you can opt to re-install the software once again with the SE update service.