topic Re: Replacement - reg in XPERIA archive

Replacement - reg

Dhanabal — Fri, 18 Nov 2016 05:03:33 GMT

Dear team,

I have purchased Sony Xperia XA F3116 Graphite Black on 21-10-2016. But faced display lining issue within 20days. Then taken my mobile to sony service center (K.G electronics, Coimbatore) on 14-11-2016. That was a new mobile, no damage and not fallen down anywhere, but customer executive denying for replacement.

Could you please do the needful to get the device replacement !!!

Thanks,

Dhanabal

Re: Replacement - reg

Rickard — Fri, 18 Nov 2016 08:13:24 GMT

Hi,

I'm very sorry to hear about your phone

As warranty and repairs are handled at a local level by the Local support in your country, i'm afraid it's not possible for us here at the global forum to assist you in this case.

I recommend that you contact your Local support in this case to see if it's possible to have the phone replaced.

I edited your post to remove your private info and IMEI.