topic Re: Problem after last update in XPERIA archive

Problem after last update

Vinians — Wed, 21 Oct 2015 18:40:48 GMT

After last update my phone doesnt disable the screen when in a calling so my ear is touching the screen and stopping the calling... what can I do to solve this issue?

Re: Problem after last update

Uliwooly — Wed, 21 Oct 2015 18:41:58 GMT

@Vinians

Does it work while on safe mode?

is there anything blocking the proximity sensor?

Re: Problem after last update

John-BR — Wed, 21 Oct 2015 22:32:54 GMT

Hi Vinians

Welcome to the community.

I would suggest checking to see if this is a potential hardware problem with the built in diagnostic tools.

Go to Settings > About phone > Diagnostics.

Tap Test device.

Select the Ear Proximity

Follow the on-screen instructions.

Could you let us know what the results of that are?