topic Re: Ghost screen problem in XPERIA archive

Ghost screen problem

Ryu07 — Wed, 21 Oct 2015 16:38:41 GMT

Pls help. I cannot do anythg wth my hp.

Re: Ghost screen problem

Phy — Wed, 21 Oct 2015 17:11:57 GMT

Is it possible to boot your phone on safe mode? If yes, try doing so and check how your phone behaves.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Ghost screen problem

John-BR — Wed, 21 Oct 2015 22:21:13 GMT

Hi Ryu07

Welcome to the community.

Could you please elaborate on the issues you are experiencing?

I would also maybe suggest checking to see if this is a potential hardware problem. To use Xperia Diagnostics

Go to Settings > About phone > Diagnostics.
Tap Test device.
Select the Touch Screen
Follow the on-screen instructions.

If it fails the test have a chat with your contact your Local support team as it will need to be serviced.