topic Re: Battery Dying Suddenly in XPERIA archive

Battery Dying Suddenly

tanmoy1199 — Fri, 16 Oct 2015 09:01:31 GMT

after upgrading to 5.1.1 my Xperia Z1 often powering off by saying 0% battery despite having 80%+ charge. Is it a software bug or a hardware problem. Somebody please help.

Re: Battery Dying Suddenly

Christofer — Fri, 16 Oct 2015 11:30:48 GMT

Hi and welcome to our community!

Try using your phone until this happens again. Then charge the phone back up to 100% without trying to power it on and see if the behaviour remains.

Re: Battery Dying Suddenly

tanmoy1199 — Sat, 17 Oct 2015 19:42:34 GMT

have tried, but unfortunately the behaviour remains the same. still powring down having charges.

Re: Battery Dying Suddenly

tanmoy1199 — Sat, 17 Oct 2015 19:48:37 GMT

by the way problem emerged when I updated to Lolipop 5.1.1

Re: Battery Dying Suddenly

Phy — Sat, 17 Oct 2015 21:20:43 GMT

Try repairing the phone with Sony PC Companion and check if that helps
http://support.sonymobile.com/gb/tools/pc-companion/

Re: Battery Dying Suddenly

Christofer — Mon, 19 Oct 2015 07:47:19 GMT

Like @Phy suggested, try a software repair using PC Companion.

In PC Companion you press start on "Support Zone" > Start on "Update the phone/tablet software" > "Repair phone/tablet" (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

The software repair will remove all data stored in the phone so don't forget to make a backup in PC Companion before you try the software repair. You can do a backup using the Backup & Restore option in PC Companion.

Re: Battery Dying Suddenly

tanmoy1199 — Mon, 19 Oct 2015 21:51:25 GMT

sorry guys I tried everything you sail but the problem remains.

Re: Battery Dying Suddenly

tanmoy1199 — Mon, 19 Oct 2015 22:05:32 GMT

if you could give me one of your email, I will provide you a graphical representation of the battery uses.
or, can you tell me way to downgrade to previous version of OS?

Re: Battery Dying Suddenly

Uliwooly — Mon, 19 Oct 2015 22:51:48 GMT

@tanmoy1199

You can post the pictures here (screenshots) or you could upload them to box or dropbox and post the link here.

Re: Battery Dying Suddenly

tanmoy1199 — Tue, 20 Oct 2015 02:42:16 GMT

https://drive.google.com/file/d/0B7yL4OjoYpoaSEVNcVZWNVJhdUU/view?usp=docslist_api

Re: Battery Dying Suddenly

Christofer — Tue, 20 Oct 2015 08:45:00 GMT

@tanmoy1199 I can unfortunately not access the picture through the link that you posted. To get a direct link to a file on Google Drive that you can share with anyone you need to right click the file in question, click "share..." and then click "get shareable link".

However, at this point I would suggest that you visit your nearest authorised service center to have your phone examined by a technician. You can contact your Local support for information about the nearest authorised service center and/or how to proceed with this in the best possible way.

Re: Battery Dying Suddenly

tanmoy1199 — Tue, 20 Oct 2015 08:53:52 GMT

Please check the link again.

Re: Battery Dying Suddenly

Izou1 — Tue, 20 Oct 2015 09:49:52 GMT

Hi there

I have the same problem, then you. I have tried all options, nothing happens. I think the problem is the battery himself (Memory effect). I will now change the battery, and hope this will fix my problem. I will do it, because my authorised dealer (Swisscom) wants 450 dollars from me to repair (New Battery 12$, Glue 3$), because the warranty (two Years) is over since 4 Days! That's ridiculous!

Cheers, Izou

Re: Battery Dying Suddenly

Christofer — Tue, 20 Oct 2015 15:46:56 GMT

@tanmoy1199 Sorry, I still can't access the link. Still, I do suggest that you contact your Local support for information on how you can proceed with this so that your phone can get examined by a technician at an authorised service center.

@Izou Sorry to hear that. You could contact your Local support to see if they might be able to assist you further in this matter.

Re: Battery Dying Suddenly

tanmoy1199 — Wed, 21 Oct 2015 04:06:10 GMT

@Christofer look at this

Re: Battery Dying Suddenly

Christofer — Wed, 21 Oct 2015 09:49:02 GMT

That does look strange. Like I mentioned in my previous reply I do suggest that you contact your Local support for information on how you can get your phone examined at an authorised service center.