topic Camera problem in XPERIA archive

Camera problem

Wed, 29 Dec 2010 10:02:50 GMT

Whenever I try to turn on the camera on my x10 mini, it just shows a black screen, with the 3 icons in the corners.
I'm not able to press any of the icons, as the screen is black, and there is no response.
I obviously checked that nothing is covering up the camera lens, and there isn't, so i'm kind of lost as to what is wrong.

Help!!

Re: Camera problem

Pasi71 — Wed, 29 Dec 2010 18:42:31 GMT

have you tried repair tool in pc companion? sounds like you need to "re-program" it.

take backups first

Re: Camera problem

Wed, 29 Dec 2010 19:10:47 GMT

I just tried the repair tool in pc companion, and it still doesnt work

It did however, shortly after the repair, show the camera screen with a picture for just about 2 seconds before it froze, which it has never done before.
But now its back to as before

Re: Camera problem

Aimee — Thu, 30 Dec 2010 12:15:00 GMT

Hi,

It sounds like the drivers for the camera in the handset are not installing correctly. I would recommend running a reinstall through the handset using the Update Service application on your PC. This can be downloaded here: www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiax10mini

Once downloaded, follow the steps on screen. Let me know how you get on.

Re: Camera problem

Thu, 30 Dec 2010 13:57:36 GMT

This still didn't work

It still just shows the same screen.
I'm really lost now.

But thanks for the effort

Re: Camera problem

gwhispererz — Thu, 30 Dec 2010 14:01:40 GMT

Try going to the Service Menu to test your camera.

Home Back Back Home Back Home Home Back > Service tests > Camera.

Good luck.

Re: Camera problem

Thu, 30 Dec 2010 14:18:18 GMT

Where is this service test?

In the phone or in pc companion?

Re: Camera problem

gwhispererz — Thu, 30 Dec 2010 14:24:16 GMT

It's on your phone.

On lock screen (do not unlock), follow that instruction I provided earlier .... Home (midde button) and Back (rite button).

Re: Camera problem

Thu, 30 Dec 2010 14:30:27 GMT

Ok found it.
This doesnt work either though. When I enter "service menu" and select "camera", it just shows up with a black screen.
But thanks anyway

Re: Camera problem

gwhispererz — Thu, 30 Dec 2010 14:32:08 GMT

In that case, take your phone back to the nearest SE Service Centre for repair. I hope it is still under warranty.

Re: Camera problem

Thu, 30 Dec 2010 14:33:29 GMT

Yea I will.
I just got the phone about a week ago, so it is.

Thanks for the help

Re: Camera problem

gwhispererz — Thu, 30 Dec 2010 14:34:17 GMT

No problem at all, glad to.