topic Re: One Question in XPERIA archive

One Question

Fri, 11 Feb 2011 15:09:40 GMT

Hello im new here and i just wanted to ask you if you know anything about this. ok i bought my new sony ericsson xperia x10 mini last week and updated it and here comes the question. when i go to photo album and "i have no photos yet" and on that logo to the left the logo means "make pictures". and on that logo i have 2 black lines on that logo and im very worried is it normal? or do i hafto return it back? thank you for your time reading this and i apologize for my horrible english sorry:smileylaugh:.

Re: One Question

gwhispererz — Fri, 11 Feb 2011 15:16:24 GMT

A simple way is to compare with another X10 mini pro.

Re: One Question

Fri, 11 Feb 2011 15:26:05 GMT

its x10mini not pro and i did visit to the store where i bought it and looked on their x10mini but they didnt uppgrade to 2.1 software update :smileysad:. i didnt have this black lines when i had the old software and i have re-install the new uppdate same thing black lines is still there jeez dont know what to do.

Re: One Question

Sat, 12 Feb 2011 03:28:07 GMT

"UPDATE" i have ben on the store where i bought my phone and they could not give me brand new one from store "BOO Thumbs down Sony" because the service guy said that sony have an return policy warranty just for 7 days and my phone was 10 days old. sony i hafto say this has ben the most pathetic phone ive ever own'd. just 10 days old and it breaks. get your Sh*t together seriously. this phone costed me alot of money im not happy customer now. now i have learnd a lesson my next phone will not be sony ericsson. oh btw i bought this phone because my old sony ericsson broke too lol :smileysilly:. and i bought this xperia x10 phone because i thought this phone would be better stronger phone but i guess not.:smileyangry::smileyangry: ***My English S*cks** Peace God Bless. ////Xzizar

Re: One Question

suze — Sat, 12 Feb 2011 08:43:45 GMT

If you search on the main Sony Ericsson Website for Warranty you should be able to see how long your Sony Ericsson Warranty lasts for in your part of the world, certainly more than 7 days. I am in the UK and as far as I am aware the warranty lasts for 2 years as long as you reside in the country of purchase and have the original receipt (and obviously the phone hasn't been damaged by careless use)

If you let me know what country you are in I will try and find the local Service number for your region for you.

Re: One Question

gwhispererz — Sat, 12 Feb 2011 08:46:08 GMT

Suze, what user meant is 'return policy'.

Re: One Question

suze — Sat, 12 Feb 2011 09:00:45 GMT

In my opinion, as a consumer.... the shop saying returns policy is them saying I don't want to deal with your problem. But that could be me be synical! Which is why he may be better going direct to SE service centre.

Re: One Question

gwhispererz — Sat, 12 Feb 2011 09:05:30 GMT

Yup, after 7 days, it will become SE's problem. The shop can simply 'wash their hands', it's the norm.

Re: One Question

suze — Sat, 12 Feb 2011 09:16:01 GMT

Consumer law must be different around the world, here the retailer has a duty to provide an item to be of merchantable quality (ie working properly) and that if it isn't then they have a duty to deal with that. I can understand a 7 day exchange on phones so that you can see if you like it, but if something is not working properly that is a whole different issue.

Re: One Question

Tue, 15 Feb 2011 11:05:17 GMT

So i havnt got any answers of my question is it normal 2 black lines on this "Make pictures" "Logo" when u dont have any pictures?. Thank You ////Xzizar.

Re: One Question

Tue, 15 Feb 2011 11:06:32 GMT

Go to menu and then photo album, you hafto have no photos to see this. thanks

Re: One Question

Tue, 15 Feb 2011 13:44:37 GMT

Xzizar, I'm no technical expert, but the solution to your problem seems simple: take one photograph, problem solved.

I cannot replicate the problem because I am not about to delete the hundreds of photos I've already taken, unfortunately. Seriously though, unless the "black bars" are replicating themselves across all applications, it seems clear that your phone is fine.There's definitely no problem with your phone's screen, and the only alternative is that there *might* be a corrupted icon in the software. Or that might just be part of the design.

If it just means taking one photograph to remove the troublesome icon, lucky you.

Re: One Question

suze — Tue, 15 Feb 2011 14:05:22 GMT

It might be helpful if you could do a screen shot of your phone so that we can see what you are talking about. The previous poster makes a good point which I would like to follow up on.... do these lines dissappear when you take a photo or do you mean that your phone is not saving pictures when you take one?

On the screen shot front you have two options...

http://www.fjsoft.at/en/highlight.php Download this software to your PC, connect your phone and then look in the Extras tab and it will give you Load Screen shot or words to that effect.

The other is to follow the instructions on this thread http://www.simplehelp.net/2009/07/21/how-to-take-screenshots-of-your-android-based-phone-from-windows/ which is slightly longer and more complicated.

Re: One Question

gwhispererz — Tue, 15 Feb 2011 14:15:20 GMT

Wrong area ....:smileysilly: see below.

Re: One Question

gwhispererz — Tue, 15 Feb 2011 14:17:32 GMT

A simpler way is to take a digital photo of the icon.

Re: One Question

Tue, 15 Feb 2011 14:22:18 GMT

I'm also commonly known as Foxhound5366 suze

I managed to capture what he was talking about by loading the album while my phone was connected to my computer (quite by accident): http://i232.photobucket.com/albums/ee265/foxhound5366/jpgbmp.jpg

And no, those two black lines don't indicate a catastrophic failure of your phone ... just looks like a corrupt icon.

Re: One Question

suze — Tue, 15 Feb 2011 14:28:46 GMT

Sorry Foxhound5366 about not including your name, this daft forum only lets you see the person you are replying to so couldn't look back.

I hadn't been able to see what black lines on my X8 which is basically the same, so thank you for that! It will be interesting to see what Xzizar comes back with (had to open up a new window to check on the name :smileywink:)

Re: One Question

Wed, 16 Feb 2011 09:28:10 GMT

sorry my english is not good im trying my very best to explain my problem so sorry if you do not understand me. i cant take a screenshot i have sent it in to repairs thank you all for your comments i appreciate it :smileyhappy:GodBless.

Re: One Question

Wed, 16 Feb 2011 09:46:32 GMT

Don't worry about your English Xzizar, it is fine. I made a screenshot yesterday of the same thing that I think you are talking about. Click here to see the picture and confirm if it's the same thing: http://i232.photobucket.com/albums/ee265/foxhound5366/jpgbmp.jpg

Those lines are not a problem. I have them on my phone's icon too, and my phone works perfectly. Unless you have a more serious problem, I don't think there is anything that Sony will be able to fix on your phone. Do not waste your money on somebody else trying to fix your phone, who might end up really breaking it.

Hope you come right!

Re: One Question

Wed, 16 Feb 2011 10:13:28 GMT

Oh My Good that is exactly what i mean :smileygrin: so its normal hmm i see damn i have already sended it in to repairs i cant get it back sony have my phone. ohh im so happy thanks a million for the screenshot and the help yeees that is exactly what i ment thaaanks **GodBless**.