topic Call receiving issue in XPERIA archive

Call receiving issue

Ahtahir — Thu, 21 Nov 2013 13:47:17 GMT

I am facing call receive issue. Whenever i get an incoming call and i slide the green button to accept it, both of the buttons disappears and phone keep ringing. This is happening in every 4th to 5th call i receive. Please help urgently..

Re: Call receiving issue

Alexander1 — Thu, 21 Nov 2013 13:59:54 GMT

Do you experience the same behavior if you start the phone in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Call receiving issue

Ahtahir — Thu, 21 Nov 2013 14:21:39 GMT

Thanks for your timely response..

I have rebooted the phone into safe mode, i will keep check and will update if it occurs again. Kindly keep my querry on hold till 2 to 3 days..

Re: Call receiving issue

Ahtahir — Mon, 25 Nov 2013 07:15:00 GMT

Dear Support,

I operated my XPERIA L in safe mode for two days after resetting it to factory settings. It worked fine without any issues reported within this thread. Now i restarted the phone to normal mode and got the same issue in very 1st call i got.

Also just after the update to JB 4.2.2 i am not able to use enter key in messaging, when i touch the enter key it does nothing... also there are no smileys in messaging...

I luv my phone but its embarassing me in front of my friends, relatives and colleagues...

Please help...

Regards;

Ahsan Tahir

Re: Call receiving issue

Alexander1 — Tue, 26 Nov 2013 16:09:56 GMT

You can add a smiley key on the keyboard if you go to settings > language and input > settings icon to the right of Xperia keyboard > keyboard appearance > additional keys.

Are you sure that you have uninstalled all downloaded apps since it works when you have the phone in safe mode?

In that case you may have the phone examined at a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

Re: Call receiving issue

Ahtahir — Wed, 27 Nov 2013 12:01:55 GMT

Dear Support,

I have uninstalled all the apps by doing factory reset before moving onto safe mode. The problem i am reporting does not specifically related to my phone. My brother using Xperia J is having same issue, also one of my cousin using Xperia SP is having very same problem. I will visit the sony service center and update this this thread here, but as far as i see, its beyond the scope of those service center guyz and sony itself have to look into it deeply and launch a patch or something to rectify this problem. I can provide with the serial number of these phones (Xperia L, J and SP) or anything else that sony needs from me.

Thanks!

Re: Call receiving issue

Alexander1 — Thu, 05 Dec 2013 14:27:27 GMT

Regarding the problem you are experiencing with the call there must be some application that causing the problem since it works fine in safe mode. Check under settings > apps > downloads and try to uninstall some.

Regarding the keyboard problem, have you tried to reinstall/repair the phone software using PC Companion?

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phones software > "Repair phone".