topic Re: Cannot move data from phone memory to SD card in XPERIA archive

Cannot move data from phone memory to SD card

Pieren — Thu, 19 Sep 2013 10:18:05 GMT

Hello,

I'm running out of space from my phone memory.

When I try to move an app to the SD card I get the messgae "Couldn't move app".

Thanks for your help

Re: Cannot move data from phone memory to SD card

gwhispererz — Thu, 19 Sep 2013 11:11:27 GMT

Hi, check if your SD Card has enough storage space.

Re: Cannot move data from phone memory to SD card

Pieren — Thu, 19 Sep 2013 11:16:49 GMT

Yes, my SD card has a lot of free space.

Re: Cannot move data from phone memory to SD card

gwhispererz — Thu, 19 Sep 2013 11:19:48 GMT

Restart phone and try again. The other option is to test with another SD card.

Re: Cannot move data from phone memory to SD card

Pieren — Thu, 19 Sep 2013 11:23:54 GMT

I have restarted the phone, but it doesn't fix the problem.

Re: Cannot move data from phone memory to SD card

gwhispererz — Thu, 19 Sep 2013 11:26:39 GMT

Are you experiencing this problem with all or only this particular app?

Re: Cannot move data from phone memory to SD card

Pieren — Thu, 19 Sep 2013 12:18:59 GMT

With all the apps

Re: Cannot move data from phone memory to SD card

gwhispererz — Thu, 19 Sep 2013 12:23:51 GMT

Any way to test with another SD card before proceeding to software repair.

Re: Cannot move data from phone memory to SD card

Pieren — Thu, 19 Sep 2013 16:02:15 GMT

I tried with another SD card, but the problem persists

Re: Cannot move data from phone memory to SD card

gwhispererz — Fri, 20 Sep 2013 11:31:21 GMT

Suggest performing a software repair with PC Companion, http://www.sonymobile.com/gb/tools/pc-companion/

Be sure to backup your data as this process will erase phone data completely.

Re: Cannot move data from phone memory to SD card

androidado — Fri, 20 Sep 2013 17:02:32 GMT

I have the same problem as him and did all he did. My Xperia Go used to have an option under storage to move everything to the SD card, but now it's gone. I "fixed" the phone through Sony Bridge for Mac, which cost me a lot of time in restablishing things as they were but it remained the same. I have 20 GB of music that cannot transfer back from iTunes to the SD Card.

Can you please help?

Re: Cannot move data from phone memory to SD card

Pieren — Fri, 20 Sep 2013 17:20:51 GMT

I made a software repait not long ago, I don't think it will solve the problem

Re: Cannot move data from phone memory to SD card

gwhispererz — Sat, 21 Sep 2013 03:11:29 GMT

May I know the method you used to move app?

Re: Cannot move data from phone memory to SD card

Pieren — Sat, 21 Sep 2013 06:32:33 GMT

I go to Settings, Apps, I click on the app that I want to move end then on "Move to SD card"

Re: Cannot move data from phone memory to SD card

gwhispererz — Sat, 21 Sep 2013 07:08:35 GMT

Visit your local service centre and have your phone checked.