topic Re: PLEASE HELP!!!! in XPERIA archive https://community.sony.ee/t5/xperia-archive/please-help/m-p/2780759#M19548 <HTML><HEAD></HEAD><BODY><P>try upgrading its firmware and reset, hope that'll help</P></BODY></HTML> Sat, 23 Oct 2010 02:40:58 GMT 2010-10-23T02:40:58Z PLEASE HELP!!!! https://community.sony.ee/t5/xperia-archive/please-help/m-p/2780758#M19547 <HTML><HEAD></HEAD><BODY><P>hiya everyone</P><P></P><P>i have a vivaz which is 3 months old. this is my 2nd handset i have had sinced my contract started in june! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.ee/html/images/smilies/042.png" alt="Angry_Face" title="Angry_Face" /></P><P></P><P>this morning my phone decided to break yet again! no matter how much i take battery out or anything it just goes to a white screen with sony ericsson on it.</P><P></P><P>i phoned orange for help and they have agreed it is faulty and are sending me another vivaz tomorow morning. (which i was quite shocked about) the problem i have is obvuously they will be taking my faulty phone with them and i was told i just need to keep the battery and back (dont know why, i tried asking why but i couldnt understand what he was saying ) but what do i do about all my personal details that are on it. for example my passwords i have for my internet accounts including ones for my bank that are on there, n for facebook, twitter etc etc.</P><P></P><P>i have ard horror storys of ppl sending faulty phones away n then there accounts have been hacked when they have fixed the phone.</P><P></P><P></P><P>please help as i am panicking.</P><P></P><P></P><P>to b honest i would much rather not have the vivaz again as all i seem to be having is problem after problem with it but i know that aint going to happen so will just have to deal with the problems each time they happen.</P><P></P><P>hels xx</P></BODY></HTML> Fri, 22 Oct 2010 11:57:29 GMT https://community.sony.ee/t5/xperia-archive/please-help/m-p/2780758#M19547 2010-10-22T11:57:29Z Re: PLEASE HELP!!!! https://community.sony.ee/t5/xperia-archive/please-help/m-p/2780759#M19548 <HTML><HEAD></HEAD><BODY><P>try upgrading its firmware and reset, hope that'll help</P></BODY></HTML> Sat, 23 Oct 2010 02:40:58 GMT https://community.sony.ee/t5/xperia-archive/please-help/m-p/2780759#M19548 2010-10-23T02:40:58Z