topic Two ST17 bricked! in XPERIA archive

Two ST17 bricked!

Sat, 21 Jul 2012 16:19:09 GMT

Can anyone tell me if I can repair may XPeria Active in Japan?

I had a very stable running Xperia Active, but it suddenly stopped working.

FIrst the problem was that after booting I could not get the screen on with the power button.

I could boot up for 3-4 times after plugging out the battery.

After removing the battery for like 1 hour, Xperia Active never powered up the screen or LED.

Well as it was bootloader unlocked, I thought I buy a new one and got one today.

However, the new phone is dead again. This time it is a brand new phone and I only inserted SIM and

MicroSD and did the setup. during phone call test, the new Xperia Active froze. so I had to unplug the battery.

After inserting the battery, same thing happened: screen never powering up anymore.

I tried SEUS on my old one, Flash mode seems to work. however after updating, its still the same. screen is not

showing anything. It only vibrates once very short then its done. wipe did not help.

When I plug in the device into a PC, Windows tries to install drivers but fails at MTP USB Device.

So I want to repair my phone, but I dont know where. the phone is not sold in Japan. In manual I find

every country support mail but no Japan. Why??

Re: Two ST17 bricked!

Uliwooly — Sat, 21 Jul 2012 16:27:24 GMT

http://www.sonymobile.com/global-en/support/contact-us/

Don't forget to mark the Correct Answers & Helpful Answers

unrelated topic, if you have some time please check this thread

http://talk.sonymobile.com/thread/44888

Re: Two ST17 bricked!

Francis — Sat, 21 Jul 2012 17:44:59 GMT

Hello Trackpoint

Try the local Sony number for Japan 011-81-3-5448-2111

Sony Mobile does not have a contact number for Japan so, it's possible your phone was sold at a different location. Please provide us with your IMEI (starts with 35 or 012 in the format xxxxxxxx-xxxxxx-x) so we can tell you the country of sale. (located on the phone in the back or in the Box under the bar code.

Francis.

Re: Two ST17 bricked!

Sun, 22 Jul 2012 06:49:33 GMT

Hi Francis

IMEI is 35851004-202596-1

the second one will be sent back to the seller soon and will get replacement I hope.

I will try to call Sony in Japan tomorrow. Thanks for info.

I really wonder why Japan is left out...

Re: Two ST17 bricked!

Sun, 22 Jul 2012 06:50:57 GMT

Doesnt help me there is no Japan number.

Re: Two ST17 bricked!

DeGraaff — Sun, 22 Jul 2012 09:23:49 GMT

Try this: take out your battery and remove the memory card and sim card, then put the battery back in and try to start the phone, maybe the sim- and/or memory card are faulty and prevent the phone from starting.

Re: Two ST17 bricked!

Sun, 22 Jul 2012 15:03:55 GMT

Hi DeGraaff

That's what I did at first place but no luck.

Screen is just black. when I press the power button it vibrates once but nothing happes on screen.

Re: Two ST17 bricked!

DeGraaff — Sun, 22 Jul 2012 15:17:06 GMT

But did you try to start the phone without simcard and memory card, or did you just remove battery, simcard and memory card, put it all back in and then start the phone? Make sure that the simcard AND memory card are both NOT in the phone when you try to start the phone.

What happens if you connect the charger to the phone? Not via the PC, but via the wall plug. Does the battery charging screen come up after a while? If the charging screen does come up, did you try to start the phone from there? As in, press and hold the power button for a second while the charging screen is up.

If the charging screen does not come up at all, remove the battery and connect to the charger while the battery is not in the phone.

This is all just to rule out problems with battery, simcard and memory card.

Re: Two ST17 bricked!

Sun, 22 Jul 2012 15:22:26 GMT

Everything is removed, only battery + phone. no luck tho.

Nothing shows up with the charger+ battery aswell. no LED light, nothing.

Charger screen is not coming up.

Tried charger without battery but nothing happens. same as above.

Re: Two ST17 bricked!

Francis — Mon, 23 Jul 2012 14:20:43 GMT

hello Trackpoint

Your IMEI belongs to Great Britain.

The local number for the UK is:

‎ +44 (0)8705 237 237

Or use the chat service:

http://www.sonymobile.com/gb/chat/?c=44763

So you can check your options.

Hope this helps.

Francis.

Re: Two ST17 bricked!

skela — Mon, 28 Jan 2013 19:57:18 GMT

It looks like I am joining the club with my Xperia Active. This is almost stock phone, only OsmAnd installed after updating the firmware to Ice Cream Sandwich (and later OTA upgrade to .587). On the Gingerbread, I also had used My Tracks.

It started a few weeks ago when I noticed that the phone will not update its search index with any video, photo or sound files. That problem was fixed by going to the software settings and clearing the internal storage (both memory and SD) of some media service application. As a result, all thumbnails were initially lost, but after rebooting the phone they gradually appeared.

The next step was that last week, pushing the power button to wake up the screen would only light up the display backlight and the backlight of the 3 buttons under the screen, but the screen itself would remain black for several seconds.

Yesterday, it became worse. The screen would remain black for more than 15 seconds (my configured screensaver timeout). A forced reboot (removing and reinstalling the battery) cured it at first. Keeping wifi disabled may have helped. 3g data was not enabled. Once, I was able to connect adb logcat during the boot-up procedure when the screen would remain black. It seemed to enter an infinite loop that said a class name that was something like ‘tsygosis’, among the few dozen repeated lines.

Today (after 3 or 4 such forced reboots since yesterday) the phone would not display anything on reboot either. It vibrates, but the screen remains black. There is some USB activity according to Linux dmesg. The bootloader can be accessed by removing battery, replacing battery, depressing the Volume Down button, and inserting the USB cable to computer. I popped in the Windows XP harddisk to an old laptop and reinstalled the newest firmware with the Update Service. It did not help.

After the firmware reinstall, I cannot attach adb to the phone any more, and USB Mass Storage is not working either, even though the capability is advertised when the cable is connected. It looks like the phone is in some kind of reboot loop. When starting the phone by removing and replacing the battery and pushing the power button, it still vibrates shortly and the screen remains black. I guess that the vibration is done by the bootloader, which still works.

Could it be that some internal database is wedged? The system would get gradually slower due to this database corruption, until it becomes fully unusable. Is there any way to perform factory reset over the USB?

I have also been thinking of upgrading to CyanogenMod or Replicant, but I would not want to lose the warranty (is it 2 years EU-wide?) or access to hardware (camera, FM radio, ANT+Sport, GPS, wlan, phone).

Re: Two ST17 bricked!

jefmcg — Tue, 29 Jan 2013 08:48:32 GMT

This happened to me. Sent it off for service, got it back 2 weeks later - last week. Seems to be working fine.

Boy I missed it while it was gone!

UK has a 2 year warranty.

Re: Two ST17 bricked!

skela — Wed, 13 Feb 2013 06:21:28 GMT

I finally got the phone back yesterday. Not only the firmware was downgraded to 4.0.2.A.0.62 (the Android 2.3.4 version with the well-known root exploit fixed) but also most parts were replaced. I still consider this a software failure.

Actually I might like the 2.3.4 Gingerbread better than the 4.0 Ice Cream Sandwich. I am considering a downgrade to .42 and then rooting the device, so that I can get rid of the unwanted applications.