https://community.sony.ee/t5/xa-series/my-device-shut-down-does-not-turn-on/m-p/3651059#M31471 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1266012">@seözdemir</A>, sorry to hear about this.</P><P>Have you tried forcing the phone to restart while the phone is plugged in to the charger? To do this, p<SPAN>ress and hold down the power key and the volume up key at the same time for 6 seconds.&nbsp;When the device vibrates once, release the buttons. The device restarts. If the force restart do not work, try to do a two minute restart. In order to do this, follow the steps below.</SPAN></P><OL><LI>Press and hold down both the volume up key and the power key for 120 seconds, ignoring any vibrations.</LI><LI>Charge the device until a charging icon appears on the screen.</LI><LI>Turn on your device.</LI></OL><P>Try these measures and let me know how it goes!&nbsp;</P> Thu, 07 Nov 2019 15:42:06 GMT Martin1 2019-11-07T15:42:06Z https://community.sony.ee/t5/xa-series/my-device-shut-down-does-not-turn-on/m-p/3651058#M31470 <DIV class="jhH5U r-iXaOhZmv2jE4"><DIV class="tw-src-ltr"><DIV class="oSioSc"><DIV><DIV class="g9WsWb"><DIV class="tw-ta-container tw-nfl"><PRE><SPAN>my device automatically shut down after 15% of charge does not turn on only because the charger is not charged, the notification light is always on, please help</SPAN></PRE></DIV><DIV class="tw-ta-container tw-nfl"><PRE>&nbsp;</PRE></DIV><DIV class="tw-menu">&nbsp;</DIV></DIV></DIV></DIV></DIV><DIV class="dURPtb">&nbsp;</DIV><DIV><DIV>&nbsp;</DIV></DIV></DIV> Tue, 05 Nov 2019 13:31:15 GMT https://community.sony.ee/t5/xa-series/my-device-shut-down-does-not-turn-on/m-p/3651058#M31470 seözdemir 2019-11-05T13:31:15Z https://community.sony.ee/t5/xa-series/my-device-shut-down-does-not-turn-on/m-p/3651059#M31471 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1266012">@seözdemir</A>, sorry to hear about this.</P><P>Have you tried forcing the phone to restart while the phone is plugged in to the charger? To do this, p<SPAN>ress and hold down the power key and the volume up key at the same time for 6 seconds.&nbsp;When the device vibrates once, release the buttons. The device restarts. If the force restart do not work, try to do a two minute restart. In order to do this, follow the steps below.</SPAN></P><OL><LI>Press and hold down both the volume up key and the power key for 120 seconds, ignoring any vibrations.</LI><LI>Charge the device until a charging icon appears on the screen.</LI><LI>Turn on your device.</LI></OL><P>Try these measures and let me know how it goes!&nbsp;</P> Thu, 07 Nov 2019 15:42:06 GMT https://community.sony.ee/t5/xa-series/my-device-shut-down-does-not-turn-on/m-p/3651059#M31471 Martin1 2019-11-07T15:42:06Z