topic Re: Ghost touch in XA Series

Ghost touch

Dhess — Sun, 30 Jun 2019 12:19:16 GMT

I need help.. My cellphone have a problem about the ghost touch.. How can I fix it? Pls help..

Re: Ghost touch

Uliwooly — Sun, 30 Jun 2019 20:13:22 GMT

@Dhess

remove any protective case, film and/or glass > clean the screen > restart the phone > test the phone

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

Re: Ghost touch

Dhess — Mon, 01 Jul 2019 12:27:42 GMT

I just did that but nothing changes its the same..

Re: Ghost touch

Martin1 — Tue, 02 Jul 2019 13:11:27 GMT

Hi @Dhess, sorry to hear about this.

Does the behaviour persist if you restart you phone in safe mode? All apps downloaded from play store is temporarily deactivated while in safe mode and by doing this, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If the the behaviour of the touch screen persists in safe mode, I suggest that you try to perform a software repair using a computer and Xperia Companion. Keep in mind that a software repair will erase all user data, so remember to do a backup of your user data first.

Try this and let me know how it goes!